Part-time Chat Specialist – Customer Service Representative for Automotive and Recreational Vehicle Sales

Are you a customer service enthusiast with a passion for technology and a knack for providing top-notch support? Do you enjoy working in a fast-paced environment where no two interactions are ever the same? If so, we have an exciting opportunity for you to join blithequark's team as a Part-time Chat Specialist in College Station, TX.

About blithequark

blithequark is a leading provider of innovative solutions for the automotive and recreational vehicle industries. Our mission is to empower dealerships to succeed in an ever-evolving market by providing cutting-edge technology and exceptional customer service. As a Part-time Chat Specialist, you will play a vital role in helping us achieve this mission by providing outstanding support to our customers via online chat.

Responsibilities

As a Part-time Chat Specialist, you will be responsible for handling a wide variety of customer inquiries via online chat, providing accurate information about products and services, and capturing customer contact information for lead generation and client review. Your duties will include:

• Handling a high volume of customer inquiries via online chat, responding to questions and concerns in a timely and professional manner
• Providing accurate and up-to-date information about products and services, including features, benefits, and pricing
• Narrowing down on appointment information to schedule appointments and ensure seamless customer experiences
• Developing and maintaining a knowledge base of the ever-evolving products and services, staying up-to-date on industry trends and developments
• Capturing customer contact information for lead generation and client review, ensuring accurate and complete data entry
• Summarizing interactions based on customer needs for client review, providing valuable insights and feedback
• Collaborating with internal teams to resolve customer issues and improve overall customer satisfaction

Qualifications

To succeed as a Part-time Chat Specialist, you will need to possess the following qualifications:

• Previous experience in retail customer service or the automotive industry is preferred but not necessary
• Ability to type at least 35 WPM, with 40 and above preferred
• Basic internet and window-based computer skills, including proficiency in Microsoft Office and Google Suite
• Strong ability to multitask, with gaming experience a plus
• Positive and professional demeanor, with excellent written and verbal communication skills
• Ability to adapt to change and enjoy a quick-paced work environment
• Availability to attend 4 weeks of training, Tuesday-Saturday between the hours of 10:00am-6:30pm CST

Requirements

To be considered for this role, you must meet the following requirements:

• Ability to work 5-hour time blocks daily after completing training
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Ability to adapt to change and enjoy a quick-paced work environment
• Gaming experience is preferred

Benefits

As a Part-time Chat Specialist at blithequark, you will enjoy a range of benefits, including:

• Comprehensive training programs to ensure your success in the role
• Opportunity to work in a relaxed, yet professional and fun environment
• Competitive hourly rate and benefits package
• Access to our state-of-the-art facility amenities, including onsite dining, onsite medical center, and fitness center
• Variety of sports and social leagues to participate in after work, as well as volunteering initiatives through our Associate Foundation
• Non-smoking environment, promoting a healthy lifestyle

Why Join blithequark?

At blithequark, we are committed to creating a workplace culture that values diversity, inclusion, and employee well-being. We believe in empowering our employees to succeed and grow, both personally and professionally. As a Part-time Chat Specialist, you will have the opportunity to:

• Develop your skills and expertise in customer service, technology, and industry trends
• Work with a talented and dedicated team of professionals who share your passion for delivering exceptional customer experiences
• Contribute to the success of our dealership clients, helping them to achieve their business goals and objectives
• Enjoy a dynamic and fast-paced work environment, with opportunities for growth and advancement

How to Apply

If you are a motivated and customer-focused individual with a passion for technology and a knack for providing top-notch support, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website.

Equal Employment Opportunity

blithequark is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We do not discriminate on the basis of age, sex, race, color, national origin, disability, or any other protected characteristic.

Contact Us

If you have any questions or would like to learn more about this opportunity, please do not hesitate to contact us. We look forward to hearing from you! Apply for this job