Experienced Customer Care Associate II – Insurance Industry Expertise

At blithequark, we're on a mission to inspire well-being in the lives of our customers, and we're seeking a talented Customer Care Associate II to join our collaborative Customer Response team. As a key member of our team, you'll play a vital role in delivering exceptional customer service, resolving complex issues, and building strong relationships with our members and providers.

About blithequark

blithequark is a leading provider of insurance and financial products and services, dedicated to helping our 29 million customers achieve their dreams. Our Purpose, to inspire well-being, guides our commitment to the well-being of our customers, colleagues, and communities. We believe that people count, and we strive to go above and beyond to prepare them for the life they want to live.

Key Responsibilities

As a Customer Care Associate II, you'll be responsible for:

• Facilitating, analyzing, and resolving customer issues through various communication channels, including phone, email, and chat
• Servicing a suite of absence products, including short-term disability, state disability, state paid family leave, and Family Medical Leave Act
• Initiating new absences for members and answering questions about current benefits and claims
• Collaborating across teams to solve customer issues and provide product support
• Building relationships with Guardian members and providers by ensuring their needs are fulfilled in a timely and satisfactory fashion
• Contributing to an ever-evolving work environment where everyone's ideas matter
• Taking customer calls and providing accurate, satisfactory answers to their queries and concerns
• De-escalating situations involving dissatisfied customers, offering patient assistance and support
• Developing in-depth knowledge of blithequark's products and services

Essential Qualifications

To succeed in this role, you'll need:

• High School Diploma; Associate Degree or Bachelor's degree preferred
• Experience in a service-related industry
• Strong communication and interpersonal skills
• Ability to work independently in a team setting
• Tech-savviness and problem-solving skills
• Familiarity with complex or multi-line phone systems
• Strong time management and organizational skills
• Great active listening skills
• Exceptional interpersonal and rapport-building skills

Preferred Qualifications

While not required, the following qualifications would be beneficial:

• Previous experience in the insurance industry
• Knowledge of absence products and benefits
• Experience with customer relationship management (CRM) software
• Certification in customer service or a related field

Skills and Competencies

To excel in this role, you'll need:

• Excellent verbal and written communication skills
• Self-motivation and goal-orientation
• Ability to work in a fast-paced environment
• Patience, empathy, and attention to detail
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Familiarity with technology and software applications

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our colleagues grow and develop their careers. As a Customer Care Associate II, you'll have access to:

• Skill-building and leadership development opportunities
• Philanthropic opportunities to build communities and grow your career
• A supportive and inclusive work environment
• Opportunities for advancement and career growth
• Access to training and development programs
• A culture that encourages learning and professional growth

Work Environment and Company Culture

As a remote employee, you'll have the flexibility to work from home and enjoy a comfortable and distraction-free workspace. Our company culture is built on the values of:

• "People Count" – we believe that our colleagues are our greatest asset
• "We Do the Right Thing" – we strive to act with integrity and ethics in all our interactions
• "We Hold Ourselves to Very High Standards" – we set high expectations for ourselves and our colleagues

Compensation, Perks, and Benefits

As a blithequark colleague, you'll enjoy:

• Competitive compensation, including a starting salary of $18.00 per hour ($37,440) with a 3% annual bonus target
• Excellent medical, dental, supplemental health, life, and vision coverage for you and your dependents
• Life and disability insurance
• A great 401(k) with match
• Tuition assistance, paid parental leave, and backup family care
• Dynamic, modern work environments that promote collaboration and creativity
• Flexible time off, dress code, and work location policies to balance your work and life
• Social responsibility in all aspects of our work, including volunteering, educational alliances, sustainability initiatives, and diversity and inclusion efforts

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website at [insert website URL] to learn more about blithequark and our mission to inspire well-being. Apply for this job