Experienced Customer Service Representative – Overnight (WFH Illinois) – Mount Prospect, IL

Are you a customer service professional with a passion for helping others? Do you thrive in fast-paced environments where no two calls are ever the same? If so, we invite you to join blithequark's Inbound Pharmacy Service team as a Customer Service Representative. In this role, you will play a vital part in ensuring timely delivery of life-sustaining medications to patients in need, while providing exceptional customer service and empathy.

About blithequark

At blithequark, we are committed to delivering enhanced human-centric healthcare for a rapidly changing world. Our purpose is simple: Bringing our heart to every moment of your health. We strive to promote and sustain a culture of diversity, inclusion, and belonging every day. Our Heart At Work Behaviors support this purpose, empowering our employees to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make healthcare more personal, convenient, and affordable.

Job Summary

As a Customer Service Representative, you will be responsible for handling inbound calls from patients and resolving their questions and concerns in a timely and professional manner. You will work in a high-energy environment, collaborating with a team of dedicated professionals who share your passion for delivering exceptional customer service. Your skills and knowledge will enable you to make a meaningful impact on the lives of our patients, and we offer incredible advancement opportunities so you can grow within the pharmacy or move to another role within blithequark.

Key Responsibilities

* Handle inbound calls from patients, responding to their questions and concerns in a timely and professional manner

• Provide exceptional customer service, resolving issues and concerns on the first call
• Utilize strong computer skills to navigate our systems and access patient information
• Collaborate with a team of dedicated professionals to ensure timely delivery of life-sustaining medications
• Participate in ongoing training and development to enhance your skills and knowledge
• Meet or exceed performance metrics, including call volume, resolution rates, and customer satisfaction

Training Schedule

* Monday through Friday, 9:00am EST to 5:00pm EST

• Schedule availability: Monday through Sunday, 9:00pm EST to 9:00am (an 8-hour shift will be assigned to you 5 days a week within this time frame)

Pay Range

* The typical pay range for this role is: $17.02 - $27.16 per hour

• Please note that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.

Required Qualifications

* 1+ year of customer service experience

• 6+ months of high call center experience working in Windows, Microsoft, or another application
• Must live within 75 miles of Mount Prospect, IL
• Verifiable High School Diploma, GED, or equivalent experience

Preferred Qualifications

* 6+ months of experience handling and resolving a high volume of complex customer needs over the phone

• Healthcare work experience and familiarity with benefits, insurance, prescriptions

COVID-19 Vaccination Requirement

* blithequark requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

• You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment.

Benefits and Perks

* Competitive pay range

• Ongoing training and development opportunities
• Incredible advancement opportunities within the pharmacy or across blithequark
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team of dedicated professionals who are making a difference in the lives of our patients. Apply Now! Apply for this job