Event-Housekeeping Assistant

REPORTS TO: Events Manager An Event/Housekeeping Assistant is responsible for taking care of the Mansion and Inn building’s general cleanliness during Events and providing tidy and sanitary conditions and amenities to Event guests of the Hotel and Restaurant venue. Their duties include monitoring the ballroom and general public areas of the venue for cleanliness, guest supplies in the rooms and public areas and generally keeping the indoor and outdoor areas of the property neat and orderly.  An Event/Housekeeping Assistant needs to clean the work area to the standards of their employer. This requires attention to detail, physical strength and the stamina to work long shifts.  Occasionally the occupant of this role may be asked to assist with laundry responsibilities.

• Answer immediately to request from guests, as well as from other departments.
• Enter guest rooms by adhering to proper procedures and ensure they are vacant.
• Replace used amenities in guest rooms.
• Provide extra clean linens and terry as requested by guests.
• Monitor public areas and ensure bathrooms are clean and fully stocked.
• Take away dirty linen, and trash, as needed.
• Adhere to all safety, security, and company procedures and policies.
• Provide immediate report of any safety hazards, injuries, maintenance problem, or accidents to the supervisor.
• Successfully complete training and certification programs in safety, if necessary.
• Keep personal attire clean and make sure to always appear professional.
• Keep proprietary information confidential.
• Ensure company standards are followed in welcoming and acknowledging all guests.
• Anticipate service needs of guests and provide them even before called upon to do so.
• Provide assistance to guests with disabilities.
• Use professional language in communicating with guests and other people.
• Provide support to team to achieve common goals.
• Maintain quality standards and expectations.
• Genuinely appreciate and thank guests for their visit.