Experienced Customer Experience Consultant – Hybrid Role with Remote and On-Site Opportunities at blithequark

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced sales environments and enjoy working as part of a high-energy team? If so, we invite you to join blithequark as an Experienced Customer Experience Consultant, where you'll play a vital role in shaping the iconic customer experience that has made us the nation's largest retailer of used cars.

About blithequark

blithequark disrupted the auto industry by delivering the honest, transparent, and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become a leader in the industry, with over 200 locations nationwide. Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences, and we're committed to helping every associate grow their career and achieve their best, at work and in their community.

What You'll Do

As a Customer Experience Consultant, you'll be the vital link between a customer's at-home and in-store experience, providing a simple and seamless process. Your responsibilities will include:

• Connecting with inbound customers online and over the phone to find out what they want and need from their next car purchase
• Using your knowledge of the blithequark inventory to guide customers towards vehicles that meet their needs
• Guiding customers every step of the way, from online sales or appraisal to arranging finance applications and scheduling vehicle delivery
• Ensuring a seamless transition from online to in-store purchasing to provide an unrivaled customer service experience
• Mentoring others as your skillset expands
• Achieving sales targets while providing an iconic customer experience
• Acquiring the Automotive Sales Persons License in specific states – may require testing and travel as some states request physical presence to apply for the license

What You'll Get

As a Customer Experience Consultant at blithequark, you'll receive:

• An hourly rate, with the opportunity to earn a performance-based sales incentive in addition to your hourly rate after completing your training
• The chance to work in a high-energy sales environment where you'll be part of a team that's passionate about delivering exceptional customer experiences
• Opportunities for career growth and development, including the potential to become a mentor, manager, or business leader
• A comprehensive training program that will equip you with the skills and knowledge you need to succeed in this role
• A competitive compensation package, including benefits and perks that reflect our commitment to our associates' well-being

What We're Looking For

We're seeking a customer service professional with:

• Sales and customer service experience, preferably in a retail environment
• The ability to thrive in a fast-paced sales environment
• Good listening skills and a strong customer focus
• A high level of self-motivation to achieve performance goals
• Strong written and verbal communication skills
• The ability to learn and master new technologies; strong computer skills
• Open availability for shifts that may include nights, weekends, and holidays
• The ability to shift schedules two times per year according to the needs of the business
• A hybrid role with a requirement for working on-site one day per week
• The ability to meet minimum technology requirements (type of internet service and speed of internet service)
• A willingness to live within 60 miles or 1 hour of the Customer Experience Center (CEC) location

Why Join Us?

At blithequark, we're committed to creating a workplace that's inclusive, diverse, and supportive. We're proud to be recognized as one of the FORTUNE 100 Best Companies to Work For and are dedicated to helping our associates grow their careers and achieve their best, at work and in their community. If you're passionate about delivering exceptional customer experiences and want to be part of a team that's shaping the future of the auto industry, we invite you to join us as a Customer Experience Consultant.

How to Apply

If you're ready to take the next step in your career and join a team that's passionate about delivering exceptional customer experiences, click the link below to apply for this exciting opportunity: Apply Now! We look forward to hearing from you! Apply for this job