Experienced Full Stack Customer Service Representative – Remote Call Center

Are you a highly motivated and results-driven individual with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two calls are ever the same? If so, we invite you to join blithequark's dynamic team of customer service professionals as a Remote Call Center Customer Service Representative. At blithequark, we're dedicated to helping and educating Americans about the potential harmful side effects of certain medications, medical products, consumer products, and toxins. Our mission is built on giving people hope if they've personally suffered or lost a loved one due to negligence. As a key member of our team, you'll play a vital role in connecting with individuals who've filled out a form to see if they meet the criteria to potentially qualify for compensation.

Responsibilities:

As a Remote Call Center Customer Service Representative, you'll be responsible for:

• Connecting with callers through an automated dialer, with the goal of speaking to 40-50 callers a day, of which 1-5 callers may potentially qualify for compensation
• Multitasking, including listening, answering questions, and viewing multiple windows
• Achieving or exceeding monthly Key Performance Indicators (KPIs) to improve retention, upsell, and cross-sell rates and goals
• Accurately utilizing phone software (VICI), Proprietary Customer Relationship Database (CRM), and following scripts appropriately
• Participating in training and other learning opportunities to expand knowledge of the position
• Adhering to all company policies and procedures
• Assisting with other projects as needed
• Self-troubleshooting and problem-solving basic IT problems

What We're Looking For:

* Excellent verbal and written communication skills

• Excellent interpersonal and customer service skills
• Strong problem-solving and conflict resolution skills
• A competitive spirit – we work as a team, but pay for performance!
• A willingness to work 40+ hours a week

Requirements:

* Must reside in the State of Florida or New Jersey

• Must have a quiet, distraction-free space to work
• A reliable, hardwired desktop or laptop PC (no Mac or Chromebook) with the following specifications:

+ 8GB of RAM + 20 GB of free storage + 1.2 GHz or faster CPU

• High-speed internet (50Mbps with 100MBps upload minimum – standard internet)
• A reliable noise-cancellation headset that is wired via USB (e.g., gaming headset with mic/Logitech G432) (average price: $20-$30)
• Strong background in call-center environments and sales-focused experience
• 2+ years of phone sales/customer service experience

This Isn't for Everyone:

* If you can't troubleshoot basic technical issues

• If you're unable to work 40+ hours per week, each week
• If you can't handle 350+ calls, including disconnects, wrong numbers, or hang-ups until you're connected with a viable caller
• If you're unable to use problem-solving skills
• If you're unable to work the full training period (90 days)
• If you're unable to work 8 hours a day and proactively manage appointments, etc., during earned vacation days or outside business hours

Benefits:

* Health insurance, vision, and dental coverage

• Paid holidays and paid time off (PTO)
• Eligible for overtime outside of the training period

Hours of Operation:

A full-time schedule of 40 hours a week from the following hours:

• Monday-Thursday: 8:30 AM to 5:00 PM Eastern or 9:00 AM - 5:30 PM Eastern
• Friday: 8:30 AM to 4:30 PM Eastern
• Training Schedule: Monday-Thursday: 9:00 AM - 5:00 PM Eastern & Friday: 8:30 AM to 4:30 PM Eastern

If you're a motivated and results-driven individual with a passion for delivering exceptional customer experiences, we invite you to join blithequark's dynamic team of customer service professionals. Apply now to become a Remote Call Center Customer Service Representative and take the first step towards a rewarding career with blithequark. Apply Job! Apply for this job