Experienced Bilingual Financial Customer Service Representative – Remote Opportunity at blithequark

Are you a motivated and customer-focused individual with a passion for delivering exceptional service? Do you have a flair for languages and a knack for problem-solving? If so, we invite you to join blithequark as a Bilingual Financial Customer Service Representative in a remote work environment. As a key member of our team, you will play a vital role in providing top-notch support to our clients and their customers, leveraging your bilingual skills to make a meaningful impact.

About blithequark

blithequark is a global, digital business services company that delivers cutting-edge, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence enable us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of Working with blithequark

At blithequark, we offer a comprehensive package of benefits that will support your personal and professional growth. Some of the benefits include:

• Paid Training: We invest in your development and provide paid training to help you excel in your role.
• Competitive Wages: Our competitive wages ensure that you are fairly compensated for your hard work and dedication.
• Full Benefits: Enjoy comprehensive benefits, including medical, dental, vision, 401k, and more, to ensure your well-being and financial security.
• Paid Time Off: Take breaks and recharge with our generous paid time off policy.
• Employee Wellness and Engagement Programs: We prioritize your mental and physical health with our employee wellness and engagement programs.

Teleperformance and You

At blithequark, we believe in a balanced high-tech and high-touch approach, blended with deep industry and geographic expertise. We strive to make people's lives simpler, faster, and safer by helping companies adapt quickly to changing needs. As a key contributor to our team, you will have the opportunity to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

Did You Know?

Our Chief Client Officer started her career at blithequark as an agent and advanced to the pinnacle of the company. At blithequark, the sky is the limit! We offer a clear path for career growth and development, and we encourage our employees to take ownership of their careers.

Responsibilities

As a Bilingual Financial Customer Service Representative, your responsibilities will include:

• Fielding customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
• Connecting with customers via phone to resolve their questions, issues, or concerns.
• Escalating/Transferring/Completing conference calls to banks, loan originators, financial institutions, and more.
• Calmly attempting to resolve and de-escalate any issues.
• Tracking all call-related information for auditing and reporting purposes.
• Providing feedback on call issues.

Qualifications

We're looking for fearless people – people who are inspired to deliver only the best in all that they do. To be successful in this role, you will need:

• Bilingual Spanish/English required.
• High School Diploma or GED required.
• Must be over 18 years of age.
• 6 months customer service experience minimum.
• 6 months Call Center experience, preferred.
• Ability to type 25 wpm.
• Comfort with desktop computer systems.
• Proven oral and written communication skills.
• Logical problem-solving skills.
• Availability to work various shifts.
• Ability to use Windows operating systems.
• Organization and work prioritization skills.
• Ability to work independently.
• Ability to work in a constantly changing and fast-paced environment.
• Ability to stay composed and objective.
• Strong listening skills.

Work from Home Requirements

To work from home, you will need:

• Internet Connection Requirements:
• Minimum subscribed download rate equal to or exceeds 12.0 Mbps.
• Minimum subscribed upload rate equal to or exceeds 3.0 Mbps.
• ISP must have no packet loss and ping under 50ms.
• Proof of internet speed required.
• Clean and quiet workspace.

Employment Type

This is a full-time employment opportunity.

How to Apply

If you're ready to take the next step in your career and join a dynamic team of professionals, apply now to become a Bilingual Financial Customer Service Representative at blithequark. Apply for this job