Experienced Customer Service Representative – Remote Member Services Expert for blithequark

Introduction to blithequark

Are you ready to embark on a journey of discovery, exploring a world of possibilities both at work and in your personal life? Join the blithequark family, and you'll have the opportunity to travel the world, develop your skills, and become the best version of yourself. As you start this new chapter, you'll address challenges with flexibility and poise, learning new skills and advancing your career while having the time of your life. Feel free to balance your personal and work life and hop on board for an exciting adventure!

Why You'll Love This Role

This position is part of the Payments and Digital Strategy team at blithequark Credit Union. As a Member Services Representative, you will be responsible for daily functions related to check processing, item processing, direct bills, and fund transfers at blithequark Credit Union. You will have the opportunity to work with a dynamic team, develop your skills, and provide exceptional customer service to our members.

Key Responsibilities

• Complete data entry and balancing functions
• Coordinate return items with members, vendors, the Federal Reserve Bank, and other institutions
• Assist other departments with fraud resolution, member inquiries, and related Accounting standard ledger balancing
• Work member cases/sports assigned
• Follow and maintain guidelines and procedures to ensure strict compliance with NACHA regulations and guidelines and Federal Banking laws
• Process loan payments, multi-account and member deposits, credit card payments, and other checks, including IRA, bankruptcy, and payoff checks
• Review, examine, and approve Remote Deposit, Mobile, ATM, and other imaged-enabled products
• Log, report, and make necessary GL, account changes and/or returns
• Process Stop Pays and Check Batching
• Complete daily balancing and department closing
• Obtain information from members for the timely and accurate processing of international and domestic fund transfer requests
• Research and confirm incoming and outgoing fund transfer information
• Communicate with vendors to process fund transfers
• Understand and be familiar with outgoing and incoming fund transfer laws
• Deposit check returns, research member bad checks on draft changes, process member checks, confirm members for outgoing fund transfers, and Federal Reserve verifying and releasing fund transfers
• Complete daily processing of workflows associated with overdue returns, supply of receipts, foreign collections, and legal fees

Essential Qualifications

To be successful in this role, you will need:

• High school diploma or GED
• Intermediate Excel and Word skills

Preferred Qualifications

While not required, the following qualifications are preferred:

• Previous customer/member service experience
• Previous banking or Credit Union experience
• Episys/Symitar and processing wires experience

Skills, Licenses, and Certifications

The ideal candidate will possess:

• Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or training and hands-on use of the software
• Ability to work extended hours in support of business needs
• Ability to exercise excellent customer service skills
• Ability to perform in a fast-paced environment, handle multiple tasks, and function as an integral part of a team
• Ability to perform mathematical calculations and analyze data
• Ability to effectively prioritize work and meet deadlines under high-volume pressure
• Ability to cross-train and perform any role assigned within the department
• Ability to interact professionally with all personnel and members
• Ability to work independently and with minimal supervision
• Ability to self-motivate with strong organizational skills and attention to detail
• Ability to maintain excellent performance and attendance

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to helping our employees grow and develop in their careers. As a Member Services Representative, you will have access to training and development programs, mentorship, and opportunities for advancement within the company. You will also have the chance to work with a dynamic team and develop your skills in a fast-paced and supportive environment.

Work Environment and Company Culture

blithequark is a company that values diversity, inclusion, and equality. We believe that our employees are our greatest asset, and we strive to create a work environment that is supportive, inclusive, and respectful of all individuals. Our company culture is built on the principles of teamwork, integrity, and excellence, and we are committed to making a positive impact in our communities.

Compensation, Perks, and Benefits

As a Member Services Representative at blithequark, you can expect a competitive salary range of $22-35 per hour. You will also be eligible for a range of benefits, including:

• Travel perks: Ready to explore the world? You, your family, and your friends can reach 365 destinations on over 6,800 daily flights across our global network.
• Health benefits: On day one, you'll have access to your health, dental, prescription, and vision benefits to help you live well. And that's just the start – we also offer digital doctor visits, flexible spending accounts, and more.
• Wellness programs: We want you to be the best version of yourself – that's why our wellness programs provide you with all the right tools, resources, and support you need.
• 401(k) program: Available upon hire, and depending on the workgroup, company contributions to your 401(k) plan are available after one year.
• Additional benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.

Conclusion

If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for the Member Services Representative role at blithequark. As a member of our team, you will have the opportunity to make a real difference in the lives of our members, while also developing your skills and advancing your career. Don't miss out on this exciting opportunity – apply today and join the blithequark family!