Experienced Public Safety Dispatcher I-II – Emergency Response and Communications Specialist

Introduction to Our Organization

We are a vibrant and steadily growing community located in the heart of California's Central Valley, with a population of 67,834. Our organization is staffed with 381 full-time employees who enjoy a culture of fiscal conservatism, collaboration, teamwork, and dedication to public service and our community. We are seeking a highly skilled and dedicated Public Safety Dispatcher I-II to join our team, working from home and playing a critical role in our emergency response and communications operations.

Job Overview

As a Public Safety Dispatcher I-II, you will be responsible for receiving and evaluating 911 police, fire, and medical emergency calls, dispatching public safety emergency units, and performing a variety of non-sworn office duties in support of law enforcement activities. You will work on a rotating twelve-hour shift, including weekends, holidays, and off-hours shifts, and may be required to work extended shifts in relief or emergency situations.

Key Responsibilities

• Receives and evaluates 911 police, fire, and medical emergency calls, and related business calls for the City during an assigned portion of the 24-hours-per-day/7-days-per-week Police Department operations
• Dispatches public safety emergency units in accordance with established procedures and policies using a computerized dispatch system
• Maintains contact with all field units, including accounting for location and status of all units and maintaining records of all field calls
• Operates a computer, telephone, and radio console and telecommunication equipment simultaneously while performing dispatching activities
• Enters into, updates, and retrieves a variety of records from CLETS database, including stolen vehicles and other property, vehicle registration information, guns and property, and warranted or missing persons
• Runs warrant checks on subjects, registration, checks on vehicles and property, and relays information and instructions to personnel in the field
• Contacts public and private agencies and requests mutual assistance, including other law enforcement agencies, area fire departments, hospitals, towing services, and utilities
• Logs call data in a written or automated format; monitors calls after initial dispatch to provide additional coordination, support or information
• Accesses Federal, State, and local law enforcement information databases to obtain information regarding outstanding warrants, criminal history, records information, and vehicle data, relays such information to sworn staff

Essential Qualifications

To be eligible for this recruitment opportunity, applicants must have a minimum of one year of responsible clerical work involving heavy public contact and be able to type a minimum of 35 words per minute. A typing certificate is required, which can be obtained from most adult schools, community colleges, and staffing agencies, or online from https://www.ratatype.com.

Preferred Qualifications

Public Safety Dispatcher I: Equivalent to the completion of the twelfth (12th) grade and one (1) year responsible clerical work involving heavy public contact. Public Safety Dispatcher II: Equivalent to the completion of the twelfth (12th) grade and two (2) years of experience as a Public Safety Dispatcher I. Possession of, or ability to obtain, a valid Class C California Driver's License by time of appointment. POST Public Safety Dispatcher Certification is required for Public Safety Dispatcher II.

Skills and Competencies

The ideal candidate will possess excellent communication and interpersonal skills, with the ability to assess and prioritize emergency situations while remaining calm and using sound, independent judgment. You will be able to memorize codes, names, street locations, and other information, and interpret, apply, and explain policies, procedures, and regulations. You will also be able to attend to multiple activities simultaneously, obtain necessary information from individuals in stressful or emergency situations, and compile and summarize information to prepare accurate, clear, and concise reports.

Career Growth Opportunities and Learning Benefits

As a Public Safety Dispatcher I-II, you will have the opportunity to develop your skills and knowledge in emergency response and communications, and advance your career in a dynamic and supportive environment. You will be provided with ongoing training and development opportunities, including fire and police training, shift briefing sessions, and participation in drills and test scenarios to prepare for unexpected emergencies.

Work Environment and Company Culture

Our organization values diversity, equity, and inclusion, and is committed to creating a positive and supportive work environment. We offer a competitive salary and benefits package, including a comprehensive health insurance plan, retirement savings plan, and paid time off. Our team is dedicated to providing exceptional service to our community, and we are seeking a highly motivated and dedicated individual to join our team.

Compensation, Perks, and Benefits

The total rewards package for this role includes a competitive salary, with a range of $3,889.80 - $4,728.04 for Public Safety Dispatcher I, and $4,276.44 - $5,198.03 for Public Safety Dispatcher II. We also offer a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.

Conclusion

If you are a highly motivated and dedicated individual with a passion for emergency response and communications, we encourage you to apply for this exciting opportunity. As a Public Safety Dispatcher I-II, you will play a critical role in our emergency response and communications operations, and will have the opportunity to develop your skills and knowledge in a dynamic and supportive environment. Apply now to join our team and make a difference in our community!

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