Customer Success Specialist
Grubtech is where food meets technology, and possibilities become reality. We're the unified commerce engine revolutionizing how F&B and quick commerce enterprises connect, operate, and scale in today's digital-first world.
As the backbone behind leading F&B and grocery brands across 18 dynamic markets, we don't just provide technology - we craft experiences that transform how businesses engage with their customers. Our robust integration platform and cutting-edge tools empower enterprises to seamlessly manage omnichannel operations, turning complexity into competitive advantage.
From our headquarters in the vibrant UAE to our growing offices in Sri Lanka, Egypt, KSA, and Spain, we're building the future of commerce one innovation at a time. Our rapid expansion into new markets isn't just about growth - it's about bringing transformative technology to businesses ready to redefine what's possible in the digital marketplace.
At Grubtech, we believe that behind every great meal delivery, every smooth grocery order, and every satisfied customer is powerful technology working invisibly to make it all happen. Join us as we continue to shape the future of unified commerce, one market at a time.
Job Overview:
We are looking for a proactive and people-oriented Customer Success Specialist / Portuguese Speaker to join our fast-growing team! In this role, you will build and nurture long-term relationships with our customers, support their ongoing success with our platform, and help drive adoption and retention. Your fluency in Portuguese and ability to connect with people will be key to ensuring our customers are well-supported, informed, and empowered.
Key Responsibilities:
- New customer onboarding: Be the initial and main point of contact, ensuring a smooth transition and that customers are ready to use all the features of our platform.
- Relationship management: Establish and nurture strong relationships with our clients, understanding their needs and ensuring they achieve success with our solution.
- Success analysis: Monitor customer performance and use of the platform, identifying opportunities for improvement and anticipating potential problems.
- Problem solving: Act as a specialist on our platform, answering questions and assisting in resolving challenges.
- Feedback and improvement: Collect customer feedback and collaborate with the product and development teams to help shape the future of our tool.
Requirements:
- Bachelor's degree in business administration or a related field.
- Proficiency in English, Portuguese, and Spanish (mandatory).
- At least 1 year experience in Onboarding, Customer Success, or a similar role, preferably in the SaaS sector.
- Excellent communication and interpersonal skills.
- Ability to work autonomously and proactively.