Remote Certified Medical Assistant – Telehealth & Primary Care Support Specialist (Contract, Flexible Hours, Work‑From‑Home)

About Our Practice – Leading the Future of Primary Care

At BrightPath Family Medicine, we combine compassionate patient care with cutting‑edge technology to create a seamless, remote health‑service experience. Our practice serves a diverse community of patients across multiple states, delivering high‑quality primary care through a fully integrated telehealth platform powered by AthenaHealth. As we expand our virtual footprint, we are seeking a motivated, detail‑oriented Remote Certified Medical Assistant to join our dedicated team of clinicians, administrators, and support staff. This role offers the flexibility of a home‑based work environment while providing the personal fulfillment that comes from making a real difference in patients’ lives.

Why This Role Is Perfect for You

We understand that the modern workforce values autonomy, work‑life balance, and purpose‑driven employment. As a Remote Medical Assistant with BrightPath, you will enjoy:

• Flexible scheduling that respects your personal commitments.
• A production‑based compensation model that rewards efficiency and quality.
• Continuous professional development, including paid training on the AthenaHealth EMR system.
• Opportunities to grow within a forward‑thinking organization that invests in its people.

Key Responsibilities – Your Daily Impact

In this contract position, you will act as the linchpin between patients, providers, and insurance entities. Your day‑to‑day duties will include but are not limited to:

• Prior Authorization Management: Initiate, track, and follow up on medication and procedure authorizations with insurance carriers, ensuring timely approvals and minimizing treatment delays.
• Referral Coordination: Accurately compile and transmit referral documentation to specialists, confirming receipt and maintaining a clear line of communication throughout the referral journey.
• Patient Messaging & Communication: Review inbound patient messages within AthenaHealth, respond professionally, and triage urgent concerns to the appropriate clinical staff.
• Prescription Refill Processing: Verify refill requests, cross‑check dosage and patient history, and complete orders in accordance with practice protocols and state regulations.
• Outbound Patient Calls: Conduct follow‑up calls to address medication questions, appointment reminders, and post‑visit instructions, reinforcing the practice’s commitment to patient education.
• Document Management: Organize, label, and archive patient records within the EMR, guaranteeing that all documentation remains current, accurate, and easily retrievable.
• Phone System Oversight: Manage inbound call routing, field general inquiries, and provide a courteous, solution‑focused experience for every caller.
• Quality Assurance & Compliance: Perform routine audits of records and workflows to ensure adherence to HIPAA, state regulations, and internal quality standards.

Essential Qualifications – What You Need to Succeed

• Minimum of 1 year of experience working with an electronic medical record (EMR) system; experience with AthenaHealth is highly preferred.
• Demonstrated ability to handle prior authorizations and referral processing in a fast‑paced environment.
• Excellent written and verbal communication skills, with a professional phone presence.
• Strong organizational capabilities, allowing you to prioritize tasks, manage multiple workstreams, and meet deadlines consistently.
• Proven track record of maintaining patient confidentiality and adhering to HIPAA regulations.
• Reliable high‑speed internet connection and a home office set up that meets basic ergonomic and privacy standards.

Preferred Credentials – Extras That Set You Apart

• Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) certification.
• Previous experience as a Medical Administrator or Medical Receptionist in a telehealth or remote setting.
• Familiarity with insurance verification processes and payer portals.
• Experience with production‑based compensation structures and performance metrics.

Core Skills & Competencies – The Blueprint for Excellence

• Technical Proficiency: Comfortable navigating AthenaHealth, Microsoft Office Suite, and other health‑tech tools.
• Critical Thinking: Ability to evaluate clinical information and determine urgency, escalating when necessary.
• Customer‑Centric Mindset: Empathy and patience when interacting with patients, ensuring they feel heard and supported.
• Time Management: Mastery of self‑directed work schedules, with the discipline to meet production goals without direct supervision.
• Attention to Detail: Precise data entry, accurate documentation, and meticulous follow‑through on authorization and referral steps.
• Adaptability: Thrive in a dynamic remote environment, adjusting to new protocols, technology updates, and evolving patient needs.

Career Growth & Learning Opportunities

BrightPath is committed to fostering continuous growth for our remote team members. As a Remote Certified Medical Assistant, you will have access to:

• Monthly webinars on advanced EMR functionalities and telehealth best practices.
• Mentorship programs pairing you with senior clinicians and practice managers.
• Eligibility for internal promotion pathways, including roles such as Remote Clinical Coordinator, Telehealth Operations Lead, or Remote Practice Manager.
• Reimbursement for relevant certifications or courses that enhance your clinical and administrative expertise.
• Opportunities to participate in cross‑functional projects that shape the future of virtual primary care.

Work Environment & Culture

Although you’ll be working from home, you’ll never feel isolated. Our virtual workspace is built on a foundation of collaboration, transparency, and mutual respect. Highlights of our culture include:

• Team Connection: Weekly virtual huddles, coffee chats, and quarterly “All‑Hands” meetings keep everyone aligned and engaged.
• Well‑Being Focus: Access to mental‑health resources, ergonomic assessments for your home office, and wellness stipends.
• Recognition Programs: Employee of the Month awards, production bonuses, and peer‑nominated accolades celebrate the contributions of our remote staff.
• Diversity & Inclusion: An inclusive hiring philosophy that values varied backgrounds, perspectives, and experiences.

Compensation, Perks & Benefits

Our contract model offers a competitive, production‑based pay structure that directly reflects the volume and quality of work you deliver. While exact rates are discussed during the interview process, you can expect:

• Performance‑linked compensation with transparent metrics.
• Flexible scheduling—choose the hours that best suit your lifestyle, with core availability during standard business hours to ensure team coordination.
• Paid onboarding and ongoing training to keep your skills current.
• Professional development assistance, including tuition reimbursement for relevant certifications.
• Access to a virtual employee assistance program (EAP) for personal and professional support.
• Opportunity to work as an independent contractor, granting you autonomy over your tax, equipment, and work‑space decisions.

How to Apply – Take the Next Step Toward a Fulfilling Remote Career

If you are a proactive, patient‑focused professional ready to contribute to a thriving telehealth practice, we want to hear from you. To apply, please submit the following:

• Updated resume highlighting relevant EMR, prior authorization, and referral experience.
• A concise cover letter describing your remote work experience, your familiarity with AthenaHealth (or similar platforms), and why you are excited about this role.

Our hiring team reviews applications on a rolling basis, and qualified candidates will be contacted for a virtual interview within 7–10 business days.

Closing Statement – Join Us in Shaping the Future of Primary Care

At BrightPath Family Medicine, we believe that great healthcare begins with great people. Your expertise as a Remote Certified Medical Assistant will directly impact patient outcomes, streamline provider workflows, and uphold the high standards of care that define our practice. Embrace the flexibility of working from home while growing your career in a supportive, innovative environment. Apply today and become an essential part of our mission to deliver accessible, compassionate primary care to every patient, wherever they are.