Experienced Customer Support Specialist - Advanced Support (Remote) at blithequark

Are you a customer-centric professional with a passion for delivering exceptional support experiences? Do you thrive in a dynamic environment where no two days are the same? Look no further than blithequark, a leading innovator in the Animal Health eCommerce space. We're seeking an experienced Customer Support Specialist to join our team, providing advanced support to our customers and driving the growth of our eCommerce platform.

About blithequark

At blithequark, we're committed to revolutionizing the way people interact with our Animal Health eCommerce platform. Our mission is to provide a seamless, intuitive, and engaging experience for our customers, empowering them to make informed decisions about their pet's health. We're a team of passionate professionals who share a common goal: to make a positive impact on the lives of animals and their owners.

Job Summary

As a Customer Support Specialist at blithequark, you'll be responsible for managing the incremental growth of our eCommerce platform, ensuring premium e-commerce processes, programs, and enhancements are implemented and maintained as required. You'll provide advanced support across the eCommerce business, partnering with departments such as IT, Master Data, Customer Service, Marketing, Pricing, and GPO teams. Your primary focus will be on ensuring operational functionalities related to the continued growth of online shopping, including forecasting and product allocation.

Key Responsibilities

* Act as primary contact for internal stakeholders related to demand and supply related to eCommerce shoppers and products

• Ensure appropriate and adequate communication to internal and external stakeholders
• Liaise between blithequark's Animal Health organizations (Marketing, Logistics and Warehouse, Finance, Credit, etc.) to address key operational issues
• Support mitigation of supply risk by analysis of market needs
• Oversee e-commerce website and ensure they function correctly
• Audit the website weekly to ensure products are correct and able to purchase
• Maintain and upload new product images and information
• Monitor inventory levels for direct only products and identify inventory risks
• Conduct root cause analysis and resolve supply issues aligning to product forecasting & demand
• Analyze data on customer activity and product demand to ensure order processing and warehouse SLAs are consistent
• Deliver against key eCommerce service targets
• Manage connectivity and process flow for eCommerce returns, order, credits, & debits
• Provide audit support to ensure compliance required for RX and restricted products
• Establish work procedures and processes that support blithequark's and department's standards, procedures, and strategic directives

Qualifications

* Bachelor's degree (B.S./B.A.) required

• 2+ years of experience in customer support or a related field
• Strong collaboration and communication skills
• Demonstrated ability to anticipate and solve problems
• Strong business judgment and decision-making ability
• Solid analytical skills for independent problem solving
• Stakeholder management, teamwork, and collaboration: Adequate skills, applied at various levels including executive leaders and across functional areas
• SAP/Atlas experience and inventory management, order/return processes applications, customer master set up related to customer online shopping access (preferred)
• Ways of Working: Good and developing understanding of WoW mindsets and behaviors, ability to demonstrated some of them regularly (preferred)
• Business and Finance acumen: Understand impact of own area's activities within Supply Chain (preferred)

Key Competencies

* Communication Proficiency

• Detailed oriented
• Self-driven committed to self-improvement
• Leadership
• Organizational Skills
• Performance Management
• Problem Solving/Analysis
• Technical Capacity

What We Offer

* Competitive salary range: $68,400.00 - $107,700.00

• Bonus eligibility
• Long term incentive (if applicable)
• Health care and other insurance benefits (for employee and family)
• Retirement benefits
• Paid holidays, vacation, and sick days
• Flexible work arrangements (remote)
• Opportunities for career growth and professional development

How to Apply

If you're a motivated and customer-focused professional looking for a new challenge, please submit your application through our website. We can't wait to hear from you!

Equal Opportunity Employer

blithequark is an equal opportunity employer committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status, or other applicable legally protected characteristics.

Accommodation Requests

If you need an accommodation during the application or hiring process, please click here to request one.

U.S. Hybrid Work Model

Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.

Job Posting End Date

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