Job Title: Overnight Customer Experience Agent – Livestream Shopping Platform
Job Description:
Join the Fastest Growing Livestream Shopping Platform in North America and Europe
Are you a customer-centric problem-solver with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we're excited to introduce you to blithequark, the largest livestream shopping platform in North America and Europe. Our mission is to revolutionize the way people shop, connect, and discover new products. As a key member of our Customer Experience team, you'll play a vital role in shaping the future of ecommerce.About blithequark
At blithequark, we're not just building a platform – we're creating a community. Our team is comprised of innovators, entrepreneurs, and creatives who share a common goal: to make shopping more engaging, interactive, and fun. With hubs in the US, UK, Ireland, Poland, and Germany, we're a remote co-located team that values collaboration, diversity, and inclusivity.Our Mission
We're on a mission to bring together community, shopping, and entertainment in a way that's never been seen before. From fashion and beauty to electronics and collectibles, our platform offers something for everyone. With live auctions, interactive experiences, and a vast marketplace, we're redefining the way people shop and connect.Role Overview
As a Customer Experience Agent, you'll be the face of blithequark, ensuring that our customers receive exceptional support and service. Your primary responsibilities will include:- Interacting with buyers and sellers in a customer-first attitude, ensuring a positive experience
- Resolving customer issues regarding payments, orders, shipments, and general questions in a timely and high-quality manner
- Becoming an expert in blithequark's product, processes, and systems to drive positive outcomes for our users
- Working with other departments to troubleshoot, research, and resolve open questions
- Seeking out opportunities to eliminate repeat contacts and improve the overall customer experience
About You
We're looking for a hungry individual who's eager to jumpstart their career in a fast-paced environment. If you're a customer service enthusiast with a passion for delivering exceptional experiences, we want to hear from you. Here are the essential qualifications we're looking for:- Open to working an overnight shift from 10pm - 7:00am PST
- 2+ years of Support experience handling email and/or chat services
- Weekend availability required
- Understanding of Ecommerce and Marketplace operations
- Experience with Customer-facing systems like Zendesk, Kustomer, or Intercom
- Obsession with customers / being customer-first / serving customers
- Proactive problem-solver and process-improver
- Knowledge of Collectibles is a plus
- Bachelor's degree or college experience preferred
- Previous start-up experience is a plus
What We Offer
As a valued member of our team, you'll enjoy a range of benefits, including:- Competitive hourly rate: $24.04/hour to $28.85/hour + benefits + equity
- Flexible Time off Policy and holiday pay for working Company-wide Holidays
- Health Insurance options including Medical, Dental, Vision
- Work From Home Support
- Home office setup allowance
- Monthly allowance for cell phone and internet
- Care benefits
- Monthly allowance on both food and wellness
- Annual allowance towards Childcare
- Lifetime benefit for family planning, such as adoption or fertility expenses
- Retirement: 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
- Monthly allowance to dogfood the app
- Parental Leave: 16 weeks of paid parental leave + one month gradual return to work