Experienced Part-Time Customer Support Specialist – High-Volume Call Center Environment
At blithequark, we're revolutionizing the way financial transactions are trusted and verified. Our innovative product, blithequark Income, provides unparalleled access to employment and income information, empowering mortgage lenders, apartment renters, and background check providers to make informed decisions. As a key player in the $5B+ industry, we're committed to delivering exceptional customer experiences and disrupting the status quo with our cutting-edge technology and customer-centric approach. As a Customer Support Specialist at blithequark, you'll play a vital role in helping us deliver our product to our customers daily. Our operations team serves as the bridge between our customers and our back-end platform, ensuring that every interaction is seamless and efficient. We're seeking a motivated and independent thinker with a proven track record in high-volume call centers to join our team.
Responsibilities:
* Independently resolve high volumes of inbound tickets via phone, email, and chat, aiming to solve 25-40 daily tickets while meeting Service Level Agreements (SLAs).
- Troubleshoot complex technical issues, providing clear solutions to customers and ensuring their satisfaction.
- Engage in proactive customer outreach initiatives to minimize recurring issues and improve overall customer experience.
- Adhere to internal procedures to ensure exceptional customer service and compliance with regulatory standards, such as the Fair Credit Reporting Act (FCRA) and the Gramm-Leach-Bliley Act (GLBA).
- Communicate effectively with internal teams and customers, gathering all necessary information to support blithequark platform users.
- Escalate ambiguous issues to the appropriate teams for resolution, ensuring timely and effective resolution.
- Continuously improve the income and employment verification process by understanding its nuances and identifying potential bottlenecks, contributing to the growth and development of our product.
Work Schedule and Environment:
* The work schedule for this role is flexible, up to 25 hours per week, with shifts assigned Monday through Friday between 5:00 AM to 5:00 PM Pacific Standard Time.
- Our Customer Support Specialists work 100% remotely from home, requiring a reliable high-speed internet connection.
Ideal Candidate:
* A minimum of 2 years of experience providing technical support in a high-volume call center or similar environment.
- A dedication to delivering a world-class customer experience, with a focus on organization, efficiency, and attention to detail.
- The ability to thrive in a fast-paced, collaborative environment, remaining calm and composed in high-pressure situations.
- Excellent verbal and written communication skills, with a proven track record of effective communication.
- A high level of discipline and the ability to juggle multiple moving pieces and details at once.
- A strong work ethic, with a focus on security and a commitment to protecting sensitive personal data.
- Adaptability, motivation, and a willingness to learn and grow with our company.
Preferred Qualifications:
* A Bachelor's degree in a related field, such as business, communications, or computer science.
- A passion for following processes and identifying areas for continuous improvement.
Compensation:
* Our cash compensation for this role is targeted at $16 - $21 per hour, with final offer amounts determined by multiple factors, including candidate expertise.
Join the blithequark Team:
At blithequark, we value diverse perspectives and are committed to creating a company that is the right fit for every person inside of it. Our four core values – Valuing Diverse Perspectives, Delivering Exceptional Customer Experiences, Embracing Innovation, and Fostering a Culture of Growth – guide our decision-making and drive our success.
Equal Opportunity Employer:
blithequark is proud to be an Affirmative Action, Equal Opportunity Employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Apply Now! Apply for this job