Experienced Temporary Quality Assurance Specialist – Remote Customer Experience Improvement
Are you passionate about delivering exceptional customer experiences and driving business growth? Do you have a keen eye for detail and a knack for analyzing complex data? As an Experienced Temporary Quality Assurance Specialist at TTEC, you'll play a vital role in evaluating and improving customer interactions, ensuring that our clients' customers receive the best possible service.
About TTEC
At TTEC, we're dedicated to making customers happy. Since 1982, we've helped leading brands build engaged, pleased, and profitable customer experiences powered by our unique combination of humanity and technology. Our team of experts talks, messages, texts, and video chats with millions of customers every day, creating exceptional experiences that start with you.
Job Summary
As a Temporary Quality Assurance Specialist, you'll work remotely in the USA, evaluating customer interactions to improve customer experience and satisfaction scores. You'll analyze spreadsheets to pinpoint patterns, identify areas for improvement, and contribute to the success of the customer experience and the overall team. This project is anticipated to last between 60-120 days, supporting natural disaster relief efforts.
Key Responsibilities:
* Evaluate and analyze customer interactions to improve customer experience and satisfaction scores
- Pinpoint areas of improvement through monitoring calls for customer satisfaction and client requirements
- Use your thorough knowledge and understanding of client-specific call and product knowledge requirements to prepare reports
- Bring your time management and organizational skills to manage multiple, complex, on-going tasks
- Collaborate with the Quality Assurance Manager to ensure seamless project execution
What You Bring to the Role:
* High school diploma or equivalent
- 6 months or more of customer service and call center experience
- Understanding, interpreting, and manipulating data for reporting
- Flexibility to work various shifts during 24x7 hours of operations
What You Can Expect:
* Supportive of your career and professional development
- An inclusive culture and community-minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- Ask us about our paid time off (PTO) and wellness and healthcare benefits
- A great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
- Visit [www.mybenefits.ttec.com](http://www.mybenefits.ttec.com) for more information
Compensation and Benefits:
* The anticipated starting salary range for individuals expressing interest in this position is $25-$30/hr
Why Join TTEC?
* We're proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
- We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity.
- We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work.
How to Apply:
If you're a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We're excited to review your application. Apply To This Job Apply for this job