Experienced Full Stack Call Center Agent - Work From Home in Hawaii - Customer Service Representative

About Us

Southern Airways, a wholly-owned subsidiary of Surf Air Mobility, is a dynamic and fast-paced airline that provides route services throughout the contiguous United States and the Hawaiian Islands. Our company mantra, "Every Passenger, Every Day, Every Flight," is at the heart of everything we do. We prioritize passenger safety and strive to provide exceptional service to every customer. As a leader in the airline industry, we are committed to innovation, growth, and excellence in all aspects of our operations.

Job Summary

We are seeking an experienced and skilled Call Center Agent to join our team in Hawaii. As a Call Center Agent, you will be the first point of contact for our customers, providing exceptional service and support through phone, email, and chat. This is a remote opportunity that requires a strong and diverse skillset in relevant areas to drive success. If you are a customer service professional with a passion for delivering outstanding service, we encourage you to apply.

About the Role

This is a full-time position that requires a strong and diverse skillset in relevant areas to drive success. As a Call Center Agent, you will be responsible for:

• Answering calls and making reservations
• Handling customer inquiries and resolving issues
• Providing customers with flight, route, and pricing information
• Identifying and escalating priority issues
• Working effectively in a team environment and individually
• Learning, understanding, and communicating the terms of the company's Contract of Carriage
• Becoming proficient in various software and reservation systems used

Key Responsibilities

The successful candidate will have the following key responsibilities:

• Provide exceptional customer service through phone, email, and chat
• Answer calls and make reservations in a timely and efficient manner
• Handle customer inquiries and resolve issues in a professional and courteous manner
• Provide customers with accurate and up-to-date information on flights, routes, and pricing
• Identify and escalate priority issues to ensure timely resolution
• Work effectively in a team environment and individually to achieve team goals
• Learn, understand, and communicate the terms of the company's Contract of Carriage
• Become proficient in various software and reservation systems used

Requirements

To be successful in this role, you will need to have the following qualifications and skills:

Education

A high school diploma or equivalent is required. A degree in a related field, such as customer service or hospitality, is preferred.

Experience

At least 1 year of call center experience is preferred. Prior airline reservations system experience is also preferred.

Skills and Abilities

The successful candidate will have the following skills and abilities:

• Strong interpersonal skills, with the ability to communicate effectively with customers and supervisors
• Good listening skills and the ability to project a calm, steady demeanor in all interactions
• Stress tolerance and resilience, with the ability to work in a fast-paced environment
• Detail-oriented and self-motivated, with the ability to work and meet deadlines under minimal supervision
• Ability to multi-task in an extremely high-paced environment
• Ability to work late evenings, weekends, and other hours as required by the Call Center schedule
• Ability to prioritize and execute with a sense of urgency and preciseness
• Ability to work effectively in a team environment and individually
• Ability to learn, understand, and communicate the terms of the company's Contract of Carriage
• Ability to become proficient in various software and reservation systems used

Benefits

We offer a competitive salary package based on experience, as well as a range of benefits, including:

• Competitive salary
• Health and wellness benefits, including medical, dental, and vision insurance
• Retirement plans, including a 401(k) plan
• Generous PTO, including paid holidays throughout the calendar year
• Employee discounts, including flight tickets, hotels, and car rentals

Work Environment

This is a remote opportunity that requires a quiet location, free from interruptions, in which to work. You will need to have a computer, phone, and reliable internet service to perform the duties of this role.

How to Apply

If you are a customer service professional with a passion for delivering outstanding service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

We Encourage You to Apply!

Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team.