Experienced Pharmacy Technician (Remote) - Clinical Customer Care Representative

Are you passionate about delivering exceptional customer experiences and ensuring the well-being of patients? Do you have a strong background in pharmacy operations and a knack for problem-solving? If so, we invite you to join blithequark's dynamic team as an Experienced Pharmacy Technician (Remote) - Clinical Customer Care Representative. In this role, you will play a vital part in empowering our customers to take their medications correctly and achieve better overall wellness.

About blithequark

blithequark is a leading innovator in the healthcare industry, dedicated to providing cutting-edge solutions that improve patient outcomes and enhance the overall healthcare experience. Our team is comprised of passionate professionals who share a common goal: to make a positive impact on people's lives. As a remote employee, you will be part of a collaborative and dynamic team that values flexibility, innovation, and customer-centricity.

Key Responsibilities

As a Pharmacy Technician (Remote) - Clinical Customer Care Representative, you will be responsible for:

• Answering incoming telephone calls from Customer Care associates on a daily basis and maintaining metrics as assigned
• Making outbound calls for various purposes, including situations deemed urgent by the clinical pharmacist team
• Assisting the clinical pharmacist team with outgoing MD, pharmacy, and/or customer calls
• Providing guidance and feedback to Customer Care Associates using a consultative approach to continually develop staff knowledge
• Completing tickets to support the Customer Care Team and Clinical RPh team
• Maintaining an advanced understanding of all blithequark's policies and procedures, as well as our products and services
• Monitoring and processing all help desk assigned tasks on a daily basis
• Acting as the primary point of contact for escalated calls by Customer Care Associates, handling escalated calls, and following through until resolution has been met
• Managing the reporting of customer complaints and providing resolution per set SLA's, escalating as appropriate
• Investigating and reporting pharmacy errors
• Learning pharmacy laws and regulations nationwide
• Serving as a point of contact for any system or technology/software outages and notifying all appropriate parties for resolution
• Maintaining confidentiality of all customer information
• Working autonomously and proactively identifying areas in need of improvement
• Constant collaboration with teammates
• Customer-centric and commitment to quality
• Working a flexible schedule, with shifts possibly starting and ending outside of normal business hours
• Performing other tasks assigned while working in a fast-paced environment

Essential Qualifications

* Active and unrestricted in-state Board of Pharmacy License (This includes Pharmacy Technician, Trainee, and Assistant Licenses)

• High school or equivalent diploma

Preferred Qualifications

* National Pharmacy Technician Certification (PTCB or NHA)

• Demonstrated ability to work as an effective team member
• Strong organization skills and attention to detail
• Experience recognizing and identifying patient medications
• 6+ months of relevant experience working with computer and web-based tools
• Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality

Skills and Competencies

* Excellent communication and interpersonal skills

• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment with multiple priorities
• Strong attention to detail and organizational skills
• Ability to maintain confidentiality and handle sensitive information
• Strong customer service skills and a customer-centric approach
• Ability to work autonomously and as part of a team
• Strong technical skills, including proficiency in computer and web-based tools

Career Growth Opportunities and Learning Benefits

At blithequark, we believe in investing in our employees' growth and development. As a Pharmacy Technician (Remote) - Clinical Customer Care Representative, you will have opportunities to:

• Develop your skills and knowledge in pharmacy operations and customer service
• Work with a dynamic team of professionals who share your passion for delivering exceptional customer experiences
• Participate in ongoing training and development programs to enhance your skills and knowledge
• Take on new challenges and responsibilities as you grow and develop in your role
• Enjoy a flexible and remote work environment that allows you to balance your work and personal life

Work Environment and Company Culture

blithequark is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. As a remote employee, you will have the flexibility to work from anywhere, while still being part of a dynamic and collaborative team. Our company culture is built on the following values:

• Customer-centricity: We put our customers at the forefront of everything we do.
• Innovation: We encourage creativity and innovation in all aspects of our business.
• Collaboration: We work together as a team to achieve our goals and deliver exceptional results.
• Flexibility: We offer flexible work arrangements to support work-life balance.
• Growth and development: We invest in our employees' growth and development to ensure they have the skills and knowledge needed to succeed.

Compensation, Perks, and Benefits

As a Pharmacy Technician (Remote) - Clinical Customer Care Representative, you will receive a competitive salary and benefits package, including:

• Competitive salary
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) matching program
• Flexible paid time off
• Opportunities for professional growth and development
• A dynamic and collaborative work environment

How to Apply

If you are passionate about delivering exceptional customer experiences and ensuring the well-being of patients, we invite you to apply for the Pharmacy Technician (Remote) - Clinical Customer Care Representative role at blithequark. Please submit your application, including your resume and a cover letter, through our website. We look forward to hearing from you! Apply for this job