[Remote] ServiceNow Practice Director

Note: The job is a remote job and is open to candidates in USA. Perficient is a leading global AI-first consultancy seeking a visionary ServiceNow Practice Director to join their national Automation Consulting team. The role involves leading and growing a Digital Automation practice, collaborating with sales teams, and guiding cross-functional teams to deliver transformative solutions that enhance client experiences and drive business success.

Responsibilities

• Drive growth through collaboration with sales teams and practice SMEs. Engage in all sales aspects, from opportunity identification to solution ideation and proposal presentation.
• Build strategic relationships with key stakeholders to understand needs, identify growth opportunities, and deliver value.
• Oversee strategic programs and project delivery, ensuring profitability, account expansion, and customer satisfaction. Mentor delivery teams for successful outcomes.
• Provide thought leadership to develop and execute plans that expand innovative offerings and enhance client value. Stay current with industry trends, best practices, and emerging technologies, including AI/ML and Digital Process Automation.
• Establish processes for the successful execution of ServiceNow projects, ensuring timely delivery, budget adherence, and quality standards. Refine and implement delivery governance frameworks, methodologies, and best practices. Manage program leaders, project managers, and other operations-related roles.
• Drive a culture of accountability, continuous improvement, and innovation within the delivery teams. Develop and mentor consultants, project managers, and architects. Foster a collaborative, innovative work environment. Manage technical, business, and personnel aspects of consulting engagements, leveraging team expertise.

Skills

• 10+ years of experience in IT Leadership or IT Consulting.
• Proficiency in JavaScript, GlideScript, HTML, CSS, and related technologies
• Experience in designing and developing integrations (such as Workday, Azure, Salesforce)
• Strong knowledge of ServiceNow platform capabilities, modules, and features; Experience with IT Service Management (ITSM), IT Operations Management (ITOM), Human Resources Service Delivery (HRSD), Strategic Portfolio Management (SPM), IT Asset Management (ITAM), and Configuration Management Database (CMDB)
• Experience with revenue forecasting, and strategic planning.
• Lead virtual teams and successfully build relationships with CXO-level stakeholders.
• Skilled in identifying value-creation opportunities, business case preparation and in influencing, collaboration and relationship building.
• Proficient in leveraging AI technologies to drive innovation, support strategic initiatives, and enable data-driven decision-making.
• Possesses a strong understanding of AI capabilities, limitations, and ethical considerations.
• Knowledge of AI/ML and their application in Digital Process Automation.
• Experience developing solutions to address business problems using proven methods and tools.
• Provide oversight to establish and enforce best practices, code reviews, release management and code migrations, as well as set governance policies to protect data integrity, and ensure regulatory compliance; maintain and update documentation of ServiceNow solutions, adjusting standards as they evolve over time
• Ability to communicate engagement impacts on risks, business objectives, and quality goals.
• Strong leadership, communication, and interpersonal skills.
• Cultivate delivery talent and develop successful delivery leaders.
• Certifications in ServiceNow System Administration, ServiceNow Certified Application Developer (CAD) are preferred
• Prior expertise as a ServiceNow Architect or Developer with hands-on development, configuration, and advanced capabilities (Workflows, Flow Designer, App Engine, and more) – Nice to Have

Company Overview

• Perficient is an IT consulting firm that helps companies adapt their systems to third party software products that use internet. It was founded in 1998, and is headquartered in St Louis, Missouri, USA, with a workforce of 5001-10000 employees. Its website is http://www.perficient.com.

Company H1B Sponsorship

• Perficient has a track record of offering H1B sponsorships, with 125 in 2025, 147 in 2024, 156 in 2023, 196 in 2022, 175 in 2021, 223 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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