Experienced Full Stack Online Chat Specialist – Customer Service Representative (Entry Level) at blithequark
Are you a motivated and enthusiastic individual with a passion for delivering exceptional customer service? Do you thrive in fast-paced environments and enjoy working with people from diverse backgrounds? If so, we invite you to join our dynamic team at blithequark as an Experienced Full Stack Online Chat Specialist – Customer Service Representative (Entry Level). At blithequark, we are committed to providing top-notch customer service to our clients and their customers. Our expanding company is seeking a skilled problem solver who can engage in online conversations with site visitors, respond to queries, and provide prompt and accurate service. As an Online Chat Specialist, you will be the face of our company, interacting daily with visitors on our clients' websites via online chat software. Your primary responsibility will be to provide exceptional customer support in real-time, while managing multiple incoming requests for information and staying calm under pressure.
About blithequark
blithequark is a rapidly growing company that values innovation, teamwork, and customer satisfaction. Our mission is to provide cutting-edge solutions to our clients, while fostering a positive and inclusive work environment. As a remote team, we believe in empowering our employees to work from the comfort of their own homes, while maintaining a strong sense of community and collaboration.
Responsibilities
As an Experienced Full Stack Online Chat Specialist – Customer Service Representative (Entry Level) at blithequark, your key responsibilities will include:
- Answering incoming customer live chats regarding website navigation issues, service questions, and general client concerns
- Evaluating customer interactions and elevating issues to the Online Chat Manager when appropriate
- Creating relationships with new customers to better understand and achieve their needs
- Responding to customer questions, inquiries, requests, and problems accurately, concisely, and appropriately
- Promoting interest in client products and services
- Consistently achieving established standards of the position
- Continually portraying and projecting a positive and professional image
- Providing administrative support to the customer service team
- May assist with overflow work and other duties as needed
Qualifications
To succeed in this role, you will need to possess the following qualifications:
- Strong work ethic with the ability to work well both independently and within the context of a larger team-oriented environment
- PC keyboarding and internet experience needed
- Strong communication and interpersonal skills, including written and verbal
- Upbeat, positive attitude and professional demeanor
- Articulate and well-acclimated to a client-facing role
- Ability to compose professional emails (a plus)
- Proficient written and verbal communication skills in English
- Basic technical skills (able to navigate through smartphone and computer applications)
- Upbeat, positive, kind, and empathetic personality
Additional Information
As a valued member of our team, you will enjoy a range of benefits, including:
- Company equity program
- Medical, dental, life, and vision insurance
- Unlimited paid time off
- Paid family leave
- Short-term disability
- 401k plan
- Reimbursement for education and professional development
- Employee assistance program
Why Join blithequark?
At blithequark, we believe in empowering our employees to grow and develop their skills. As a remote team, we offer a flexible and dynamic work environment that allows you to work from the comfort of your own home. Our company culture values innovation, teamwork, and customer satisfaction, and we are committed to providing top-notch customer service to our clients and their customers.
How to Apply
If you are a motivated and enthusiastic individual with a passion for delivering exceptional customer service, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we will be in touch to discuss your qualifications further.
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