Experienced Tier 1 Support Specialist (Remote - Customer Service, Night Shift) at blithequark
Are you a customer service rockstar with a passion for technical support? Do you thrive in fast-paced environments and enjoy working with people to resolve complex issues? If so, we have an exciting opportunity for you to join blithequark's growing team of support professionals!
About blithequark
blithequark is a leading provider of clinical communications, scheduling, and patient engagement solutions that are revolutionizing the way healthcare professionals communicate and collaborate. Our mission is to accelerate speed to care by optimizing provider schedules and dynamically routing messages to the right person at the right time in any care setting. By joining blithequark, you'll be part of a dynamic team that's dedicated to improving patient outcomes and reducing healthcare costs.
Position Overview
We're seeking experienced Tier 1 Support Specialists to join our 24/7/365 support team, providing technical support and assistance to our end-users, including physicians, nurses, and system administrators. As a Tier 1 Support Specialist, you'll be responsible for resolving customer issues, providing training and education, and collaborating with other teams to ensure seamless support.
Responsibilities
* Provide technical support and assistance to end-users via phone, chat, and online customer portal
- Help end-users administer their blithequark applications and troubleshoot issues
- Train end-users on how to use blithequark's phone, mobile, and web applications
- Own basic-to-advanced troubleshooting efforts related to message delivery and/or message content issues
- Consult, design, configure, and deploy custom applications leveraging best practices to meet workflow needs of end-users
- Build and revise new user accounts based on established standards and best practices
- Collaborate with other blithequark teams, including customer success, integration, and technical teams, on escalated technical issues
What You'll Need
* Strong technical aptitude and analytical skills
- Excellent written and verbal communication skills
- Ability to work in a fast-paced environment and prioritize competing tasks
- High customer empathy and exceptional customer service skills
- Access to high-speed internet
- Ability to work some holidays and weekends
- Willingness to work evenings or overnights
What We Offer
* Competitive hourly rate of $19/hour
- Comprehensive benefits package, including health, dental, vision, life, and disability insurance options
- 401K plan with match and immediate vesting
- 17 company holidays, 2 floating holidays, and competitive paid time off policy
- Internal advancement opportunities
- Remote-first work environment
- Opportunity to work with a dynamic team that's making a difference in healthcare
What You'll Gain
* Opportunity to work with a leading provider of clinical communications, scheduling, and patient engagement solutions
- Chance to develop your technical skills and expertise in a fast-paced environment
- Collaborative and supportive team environment
- Opportunity to make a difference in patient care and outcomes
- Flexible work arrangements, including remote work options
How to Apply
If you're a customer service rockstar with a passion for technical support, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
Equal Opportunity Employer
blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. Apply for this job