Customer Experience Specialist – French Speaking
About The Flex
At The Flex, we’re on a mission to revolutionize how the world rents. We believe renting a home should be as seamless as buying something on Amazon — simple, fast, and borderless.
Powered by our proprietary Property Management System (PMS), The Flex enables effortless guest experiences and streamlined operations for property owners around the globe.
We’re building a team of A-Players — ambitious, proactive professionals who thrive in fast-paced environments, embrace ownership, and deliver excellence in everything they do.
Position Summary
As a French-Speaking Customer Experience Specialist, you’ll be the voice and heartbeat of The Flex for our guests and landlords. You’ll ensure every interaction — from inquiry to check-out — is smooth, efficient, and memorable.
You’ll handle communications, resolve issues, and use our in-house technology to deliver world-class service that reflects our commitment to operational excellence and customer delight.
This role is perfect for someone who is empathetic, detail-oriented, and energized by helping people — someone who takes pride in turning challenges into great experiences.
Key Responsibilities
Customer Support – Respond promptly and professionally to guest and landlord inquiries via email, chat, and phone — in both French and English.
Booking Assistance – Guide guests through the reservation, check-in, and check-out process using our PMS tools.
Problem Solving – Investigate and resolve issues quickly while maintaining a calm, empathetic, and solution-driven approach.
Knowledge Management – Accurately document all interactions, feedback, and resolutions in our system to improve service quality.
Cross-Team Collaboration – Work closely with the operations and tech teams to identify recurring issues, propose improvements, and enhance user experience.
Upselling & Retention – Identify opportunities to upgrade stays or strengthen long-term relationships with landlords and guests.
What We’re Looking For
Fluent in French and English (both written and spoken).
Proven experience in customer service, ideally within hospitality, real estate, or tech-enabled platforms.
Excellent communication and interpersonal skills — you know how to listen and make people feel heard.
Strong organizational skills and ability to stay composed under pressure.
Tech-savvy — comfortable using PMS, CRM, or other digital support tools.
A problem-solving mindset with empathy, patience, and sharp attention to detail.
Why Join The Flex
Be part of the revolution. Help us reshape the $4T global rental industry.
Work with the best. Join a high-performing, supportive international team.
Grow fast. Real career progression opportunities as we expand globally.
Earn what you deserve. Competitive compensation + performance-based incentives.
Live flexibly. Remote-first, results-driven culture — work from anywhere.
If you’re ready to join a company that’s redefining how people live, move, and rent — we’d love to hear from you.