Experienced Customer Care Intern – Global IT Recruitment, Training, and Services
Are you a recent graduate with a passion for delivering exceptional customer experiences? Do you have a strong background in Marketing, Communications, Business, or a related field? Are you eager to kick-start your career in a dynamic and innovative company like blithequark? If yes, then we have an exciting opportunity for you to join our team as a Customer Care Intern.
About blithequark
blithequark is a leading IT Recruitment, Training, and Services company with over two decades of expertise in connecting top talent with global opportunities in the digital technology sector. We offer contract, temporary, and permanent placements across various industries, roles, salaries, and locations. Our specialized teams ensure your recruitment or job search benefits from seasoned experts who deeply understand your sector. blithequark is also a global online boot camp, helping career changers gain vital digital skills in just four weeks, opening doors to lucrative tech careers.
Our rigorous curriculum covers cybersecurity, Cloud computing, Data analytics, Coding, Project Management, DevOps, AI/ML, and more. Practical, hands-on learning and mentorship from industry experts result in a remarkable 95% placement rate. With over 1,000 monthly live classes, real-world projects, and extensive resources, blithequark stands out. Our mentorship program, flexible schedules, and 1:1 career coaching guide your success. Join 1,000+ satisfied graduates on their journey to tech careers through blithequark.
Additionally, as a Managed Service Provider (MSP), we offer global managed IT services, including cybersecurity, cloud solutions, and IT consultancy, tailored to businesses of all sizes, emphasizing user centricity from consultation to ongoing support, ensuring seamless technology operations.
Job Overview
As a Customer Care Intern at blithequark, you will be part of a dynamic team that provides exceptional customer experiences to our clients and customers. This is a 6-month trainee program with the potential for a permanent position. You will receive a monthly stipend during the training period. The role is fully remote, and you will be required to have a 2 to 3 Hours Backup, 22 to 24” Monitor with HDMI Cable, Table, Chair, and a Quiet place to work.
Responsibilities
As a Customer Care Intern, your key responsibilities will include:
* Responding to customer/clients queries in a timely and accurate way, via phone, email, or chat
* Identifying customer/clients needs and helping customers use specific features
* Updating our internal databases/CRM with information about technical issues and useful discussions with customers
* Monitoring customer complaints on social media and reaching out to provide assistance
* Sharing feature requests and effective workarounds with team members
* Gathering customer feedback and sharing with our Product, Sales, and Marketing teams
* Assisting in training junior Customer Support Representatives
* Updating CRM (Change current course to completed modules)
* Handling complicated queries which are not resolved by the first contact person
Requirements
To be successful in this role, you will need:
* Recent graduates with a Bachelor’s degree in Marketing, Communications, Business, or a related field
* Familiarity with our industry is a plus
* Excellent communication and problem-solving skills
* Multi-tasking abilities
* Patience when handling tough cases
What We Offer
As a Customer Care Intern at blithequark, you will have the opportunity to:
* Gain hands-on experience in customer care and support
* Develop your communication and problem-solving skills
* Work with a dynamic team of professionals in the IT industry
* Receive a monthly stipend during the training period
* Potentially transition to a permanent position after the 6-month trainee program
* Enjoy a fully remote work environment with flexible schedules
* Participate in our mentorship program and 1:1 career coaching
Work Environment and Culture
At blithequark, we value a collaborative and inclusive work environment. Our team is passionate about delivering exceptional customer experiences and is committed to helping our clients and customers succeed. We believe in continuous learning and professional growth, and we offer a range of training and development opportunities to support your career aspirations.
Compensation and Benefits
As a Customer Care Intern, you will receive a monthly stipend during the training period. We also offer a range of benefits, including:
* Flexible schedules and remote work options
* Access to our mentorship program and 1:1 career coaching
* Opportunities for professional growth and development
* A dynamic and inclusive work environment
How to Apply
If you are a recent graduate with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience. We look forward to hearing from you!