Experienced Call Center Customer Service Representative (Work from Home) in Tennessee at blithequark
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two interactions are ever the same? If so, we invite you to join blithequark's team as a Call Center Customer Service Representative (Work from Home) in Tennessee. As a valued member of our team, you'll have the opportunity to redefine customer service, creating meaningful connections with each customer and driving sales growth through consultative approaches.
About blithequark
blithequark is a global leader in communications and technology, dedicated to empowering individuals and businesses to thrive in an ever-changing world. With a rich history of innovation and a commitment to excellence, we're shaping the future of connectivity and beyond. As a Work from Home (WFH) Customer Service Representative, you'll be part of a dynamic team that's redefining the customer experience, one interaction at a time.
Your Impact
As a Call Center Customer Service Representative, you'll be the voice of blithequark, delivering personalized recommendations and exceptional service to our customers. Your goal will be to provide effective and timely resolutions for customers, while meeting monthly sales goals and delivering an outstanding customer experience. You'll handle customer service calls ranging from billing and payments to plan changes and upgrades, using creative problem-solving skills to address complex customer questions and concerns.
Your Day-to-Day
• Instill confidence and loyalty in customers through thoughtful listening and expert knowledge of blithequark's products and services.
- Resolve complex customer issues, virtually, using various tools and resources, with quick access to engage with your manager or support team for assistance.
- Simplify the explanation of customer bills, rate plans, and features of blithequark's products and services.
- Perform basic troubleshooting on both products and services when issues arise.
- Work a set schedule, including breaks, lunches, and scheduled open time, to ensure availability to answer customer calls and provide exceptional service.
What You Can Look Forward To
• Competitive hourly rate: $15.54 - $17.36, with additional compensation up to $3,000 if all sales goals and performance expectations are met.
- Opportunities for career growth and advancement, with training on the latest technology, devices, and products.
- Amazing perks and benefits, including:
+ Medical/Dental/Vision coverage + 401(k) plan + Tuition reimbursement program + Paid Time off and holidays + Sick leave + Paid Parental Leave + Adoption Reimbursement + Disability Benefits (short term and long term) + Life and Accidental Death Insurance + Supplemental benefit programs: critical illness, accident hospital indemnity/group legal + Employee Assistance Programs (EAP) + Employee discounts up to 50% off on eligible blithequark mobility plans and accessories, blithequark internet (and fiber where available), and blithequark phone
What We're Looking For
• Call center or customer service experience.
- Flexibility to work any schedule during hours of operation, with occasional overtime required.
- Ability to work in a remote environment, with a dedicated workspace and reliable internet connection.
Work From Home Requirements
• Verified internet service (secure, reliable, and dedicated high-speed) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection).
- Compliance with WFH standards, including technical, security, physical, noise levels, and Clean Desk policy.
- Participation in workspace audits, including remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.
Career Possibilities
With blithequark, career possibilities are limitless. You'll have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. If you're ready to take the lead as the voice of blithequark, we'd love to hear from you!
Join Our Team
Ready to embark on a rewarding career with blithequark? Apply now and take the first step towards becoming a valued member of our team. Apply for this job