Experienced Remote Chat Consultant – Customer Service & Sales Expert
Are you a customer service enthusiast with a passion for sales and a knack for problem-solving? Do you thrive in a fast-paced, dynamic environment where no two conversations are ever the same? If so, we invite you to join blithequark's team of talented Remote Chat Consultants, where you'll have the opportunity to make a real difference in the lives of our customers and drive business growth.
As a Remote Chat Consultant at blithequark, you'll be the primary point of contact for customers seeking assistance with their online shopping experiences. You'll be responsible for handling a high volume of customer inquiries, resolving issues, and providing exceptional customer service while promoting our products and services. If you're a motivated, results-driven individual with excellent communication and problem-solving skills, we want to hear from you!
About blithequark
blithequark is a leading provider of innovative solutions in the home décor and lighting industry. Our mission is to deliver exceptional customer experiences, drive business growth, and foster a culture of innovation and excellence. As a Remote Chat Consultant, you'll be part of a dynamic team that's passionate about making a difference in the lives of our customers.
Job Responsibilities
As a Remote Chat Consultant, you'll be responsible for:
* Handling incoming Sales and Customer Service related chats, ranging from potential sales opportunities to assisting customers with order changes, status updates, and cancellations
* Providing empathetic and effective solutions to customer concerns, while presenting blithequark in a positive light at all times
* Utilizing salesmanship to maximize sales opportunities and meeting sales goals and expectations
* Suggesting products to customers while probing for additional information to provide personalized solutions
* Preventing customer returns and ensuring customer retention through reasonable negotiations and providing solutions that benefit both the company and the customer
* Contacting customers via phone when possible to resolve customer inquiries and issues in a timely manner
* Demonstrating self-confidence and a desire to go the extra mile to take care of customers from A-Z, creating a positive customer experience every time
* Partnering with Management on escalated customer and product issues, identifying trends, and consistently communicating them to management in measurable terms
* Providing proactive, consistent follow-up to all customer inquiries, either via phone or email, and responding to every customer email upon receipt
* Documenting a complete summary of customers' inquiries, actions taken, and expectations set forth on the respective order
* Maintaining standards set forth by the company QA program, providing the highest quality of service while demonstrating improvements when necessary
Job Requirements
To be successful as a Remote Chat Consultant at blithequark, you'll need:
* A minimum of 1 year of customer service, administrative, or retail background, with call center experience a plus
* Excellent verbal and written communication skills in English, with the ability to articulate details to customers in a professional and calm manner
* Computer literacy, with the ability to navigate through programs and windows
* Excellent typing and data entry skills
* The ability to multi-task, including talking on the phone and typing notes at the same time
* Effective problem-solving skills
* Availability to work Saturdays and Sundays, with regular job attendance required in accordance with a regular schedule established for the position by the supervisor
What We Offer
As a Remote Chat Consultant at blithequark, you'll enjoy:
* A comprehensive training program, conducted via webinar, to ensure your success in the role
* A competitive compensation package, including a salary and benefits
* Opportunities for career growth and professional development
* A dynamic and supportive work environment, with a team of talented professionals who are passionate about making a difference
* The flexibility to work from home, with the ability to balance your work and personal life
How to Apply
If you're a motivated, results-driven individual with a passion for customer service and sales, we invite you to apply for the Remote Chat Consultant position at blithequark. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!