Join the Fastest Growing Livestream Shopping Platform in North America and Europe
Are you a customer-centric individual with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two days are the same? Look no further than blithequark, the largest livestream shopping platform in North America and Europe. We're revolutionizing the way people buy, sell, and discover the things they love, and we're looking for talented individuals like you to join our team.
About blithequark
At blithequark, we're committed to our values of community, shopping, and entertainment. Our remote co-located team operates out of hubs in the US, UK, Ireland, Poland, and Germany, and we're growing rapidly. We're innovating in the fast-paced world of live auctions, bringing together fashion, beauty, electronics, collectibles, and even live plants. Whether you're a seasoned professional or just starting your career, we offer a unique opportunity to be part of a dynamic and forward-thinking organization.
Role Overview
As a Customer Experience Agent on our overnight shift, you'll be responsible for driving the best possible user experience through process improvement, order management, and problem-solving. You'll interact with buyers and sellers, resolve customer issues, and become an expert in our product, processes, and systems. You'll work closely with other departments to troubleshoot, research, and resolve open questions, and seek out opportunities to eliminate repeat contacts and improve the overall customer experience.
Key Responsibilities
* Interact with buyers and sellers with a customer-first attitude, ensuring a positive experience
* Resolve all customer issues regarding payments, orders, shipments, and general questions with a high quality and in a timely manner
* Become an expert in blithequark's product, processes, and systems to drive positive outcomes for our users
* Work with other departments to troubleshoot, research, and resolve open questions
* Seek out opportunities to eliminate repeat contacts and improve the overall customer experience
You
We're looking for a hungry individual who is eager to jumpstart their career in a fast-paced environment. You should be willing to take on any role or task, learn new skills, and be a part of building a great company. Here are the qualifications we're looking for:
* Open to overnight shift from 10pm - 7:00am PST
* 2+ years of Support experience handling email and/or chat services
* Weekend availability required
* Understanding of Ecommerce and Marketplace operations
* Experience with Customer-facing systems like Zendesk, Kustomer, or Intercom
* Obsession with customers / being customer-first / serving customers
* Proactive problem-solver and process-improver
* Knowledge of Collectibles is a plus
* Bachelor's degree or college experience preferred
* Previous start-up experience is a plus
Team Environment
As a member of our team, you'll be required to be within commuting distance of our Phoenix, AZ hub. You'll be part of a dynamic and collaborative team that values diversity, inclusivity, and respect. We offer a range of benefits and perks, including flexible time off policy, holiday pay, health insurance options, work-from-home support, and more.
Compensation and Benefits
For Full-Time (Hourly) US-based applicants, we offer a competitive hourly rate of $24.04/hour to $28.85/hour, plus benefits and equity. The hourly range may be inclusive of several levels, and the final hourly rate will be based on a number of factors, including level, relevant prior experience, skills, and expertise. We also offer a range of benefits, including:
* Flexible Time off Policy and holiday pay for working Company-wide Holidays
* Health Insurance options including Medical, Dental, Vision
* Work From Home Support
* Home office setup allowance
* Monthly allowance for cell phone and internet
* Care benefits
* Monthly allowance on both food and wellness
* Annual allowance towards Childcare
* Lifetime benefit for family planning, such as adoption or fertility expenses
* Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
* Monthly allowance to dogfood the app
* Parental Leave
* 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.
Equal Opportunity Employer
blithequark is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.
Apply Now
If you're a motivated and customer-focused individual who is eager to join a dynamic and forward-thinking organization, apply now to become a part of our team. We can't wait to hear from you!
Apply for this job