Telehealth Patient Support Specialist Tacoma, WA

Overview

The Opportunity Join One Medical's innovative High Risk team as a Telehealth Patient Support Specialist (internally known as Field Care Coordinator), where you'll make a meaningful difference in patients' lives by delivering personalized care beyond traditional clinic walls. In this role, you'll bring healthcare directly to patients' homes through state-of-the-art telehealth services, creating a bridge between patients and their healthcare providers. Reporting to the Tele-Assist Program Operations Manager, Field Care Coordinators go into patients’ homes to facilitate telehealth visits with a provider in order to reach more of our patients where they live. This will include building a trusted and supportive relationship with the patient and their family, performing clinical assessments, assessing home safety, documenting medications and reviewing provider care plans with the patient. You will also assist in teaching patients and family members to use technology to coordinate care with their care teams, as needed. You are a compassionate, kind, and open-minded individual who is comfortable engaging with patients and their caregivers or family inside their home. You have excellent communication skills and quickly build trust and rapport with your patients. You are an advocate for patients, with a mastery of human connection and a strong drive for service. You have a passion for removing barriers to care and use your innovative problem solving skills to tackle various tasks and challenges resulting in a truly exceptional patient experience. You bring strong communication skills and enjoy collaborating with an integrated primary care team to facilitate overall better healthcare outcomes for our patients. You are comfortable driving throughout Seattle to reach your patients in their homes. What you'll work on:

• Facilitate telehealth visits in a patient’s home, using technology to ensure the provider has a complete view of the living situation and to ensure the patient exam can be completed via video.
• Conduct standard patient assessments and documentation to facilitate a complete visit by the treating provider in the home and to ensure patients understand their care plan.
• Clinical duties may include providing best in class telehealth set up services, performing and assisting with extended scope duties such as, but not limited to clinician guided physical exam, health status screenings, non-blood specimen collection, spirometry, retinopathy, EKGs, vitals
• Coordinate care with patients, families and other outside care teams (specialists, home health, etc.) as needed. Connect patients to state and local community resources related to housing, transportation, food, and activities of daily living among other social and physical barriers to health.
• Assist patients and their families to fully participate in healthcare services, as well as navigate and use community services or other resources in support of their goals. Assist patients with completion of applications for accessing eligible benefits and resources
• Participate in the daily operations of the High Risk Care Team, such as answering incoming phone calls, responding to emails, facilitating supports for transitions of care services
• Teach patients and family members to connect with their care teams via technology

These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management. What you’ll need:

• At least 1 year of experience as a Certified Medical Assistant
• OR At least 1 year of experience doing home-based healthcare services or full-time Emergency Medical Technician (EMT) experience
• Active Medical Assistant (MA) and Basic Life Support (BLS) certifications preferred or ability to obtain certification within 6 months of hire by participating in One Medicals certification program, required
• Strong written and verbal communication skills;

Spanish speaking is a plus

• A proven track record of persisting through change, demonstrating a forward thinking perspective when under pressure, and consistently stepping up to take action on challenges
• A proven ability to build rapport and trust with patients or customers, while delivering individualized, human-centered, customer-focused care
• Clinical skills in performing basic vitals and clinical assessments preferred
• Experience facilitating access to community resources or social service agencies preferred
• Proficiency in computer technology and video platforms such as typing, navigating the internet, meeting over zoom and using multiple software systems simultaneously; experience with Mac iOS, Google Suite preferred
• Must have access to an independent means of safe and reliable transportation as well as the ability to travel house to house throughout the day; mileage will be reimbursed at the…

Apply tot his job Apply To this Job