Customer Experience Ambassador - Platinum
At blithequark, we're dedicated to empowering individuals and businesses to achieve their full potential. As a Customer Experience Ambassador, you'll be at the forefront of delivering exceptional service to our valued customers, fostering a culture of inclusivity, and driving business growth. Join our dynamic team and become a part of a global community that's passionate about making a difference.
About blithequark
blithequark is a leading global financial services company that's committed to providing the world's best customer experience. With a rich history of innovation and a strong focus on customer-centricity, we've built a reputation for excellence that's unmatched in the industry. Our diverse and inclusive culture is built on a foundation of trust, respect, and collaboration, where every colleague has the opportunity to grow and thrive.
Role & Responsibilities
As a Customer Experience Ambassador, you'll be the face of blithequark, delivering extraordinary service to our customers every day. Your key responsibilities will include:
- Consistently delivering exceptional service on a high volume of inbound calls in a fast-paced, structured customer care environment, with a keen focus on driving a Customer First mentality
- Consulting with customers to understand their needs and tailoring unique and personal solutions for them, while reinforcing the benefits of our products and services and acknowledging customer tenure
- Adding value for our customers through unexpected relevant recommendations of product offers/benefit enrollments that deepen customer engagement and loyalty
- Utilizing your "service-oriented" personality to develop key selling skills to optimize and solidify the customer relationship by deepening their loyalty to our brand
- Responsible for case intake, analyzing fraud and dispute cases, and sharing case outcomes to protect the interests of our organization and our customers, which is both the customer and our merchants
- Using tools and resources to identify custom solutions and anticipate customer needs, in our commitment to maintain a first point of contact resolution
- Meeting and exceeding performance goals that include, but are not limited to: sales rates, quality goals, compliance regulations, and productivity targets, & customer performance metrics
Minimum Qualifications
* Strong written and communication skills to be able to converse effectively and naturally with our customers to deepen client relationships and drive satisfaction
- Resilience needed to efficiently manage a steady stream of customer calls, while balancing performance to meet a variety of metrics, and remain positive through change and stressful situations
- Ability to showcase humility and show care and appreciation through emotional acknowledgement of customer queries/situations on each call
- Technical savvy to multi-task and navigate through multiple computer systems and applications, simultaneously, with speed and accuracy
- Integrity to manage sensitive customer information and adhere to all Regulatory and Compliance guidelines related to servicing and sales practices
- Driven to please by providing the ultimate experience for our customers on every interaction
- Timeliness and reliability
Preferred Skills
* Passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness, and problem-solving skills
- Customer service and consultative sales environment experience preferred
- Passion for consultative sales, recommending products or solutions tailored to each customer
- Ability to adapt communication style to a wide variety of personalities and situations and take ownership and responsibility for each call, from beginning to end
Additional Requirements
* Flexibility to work anytime between 6:00am - 2:00am, including weekends
- Hybrid Environment in Sunrise, Florida - on-site expectation 3 days/week
- Workplace Flexibility: Full-time. Shift flexibility requirements
Compensation & Benefits
As a valued member of our team, you'll be rewarded with a competitive hourly pay range of $20.00 to $22.25, plus bonus and benefits. Our comprehensive benefits package includes:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Career Growth Opportunities
At blithequark, we're committed to helping you grow and develop your skills and career. Our comprehensive training programs and mentorship opportunities will help you achieve your full potential and reach new heights in your career.
Work Environment & Culture
Our dynamic and inclusive work environment is built on a foundation of trust, respect, and collaboration. We prioritize our colleagues' physical, financial, and mental health through each stage of life, offering a range of benefits and programs to support their well-being. Our Amex Flex enterprise working model provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture.
Equal Opportunity Employer
blithequark is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
How to Apply
If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding career opportunity, apply now to become a Customer Experience Ambassador at blithequark. Apply for this job