Experienced Customer Service Representative – Health Insurance Enrollment Support

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in people's lives? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we invite you to join blithequark's elite team of Remote Customer Service Representatives, dedicated to revolutionizing the way people find and enroll in health insurance. At blithequark, we're not just a company – we're a community of innovators, problem-solvers, and customer advocates. Our mission is to empower individuals and families to make informed decisions about their health insurance, and we're committed to building a team that shares our passion for excellence and customer satisfaction.

About blithequark

blithequark is a leading provider of cloud-based enrollment tools and services, serving state-based exchanges, brokers, insurers, and consumers across the country. With the largest state-based marketplace footprint, we're proud to offer a consumer-friendly interface and decision support tools that empower millions of consumers to make better health plan decisions. Our award-winning technology and innovative approach have earned us a reputation as a trusted partner in the health insurance industry.

Join Our Team

As a Remote Customer Service Representative at blithequark, you'll be part of a dynamic team that's dedicated to delivering an exceptional customer experience. You'll work closely with our customers to understand their needs, provide personalized support, and help them navigate the complexities of health insurance enrollment. Your expertise and enthusiasm will make a real difference in people's lives, and we're excited to have you on board.

Key Responsibilities

* Handle inbound and outbound calls, online chat inquiries, and application data entry with precision and professionalism

• Deliver the highest level of customer service experience consistently, resolving issues and exceeding customer expectations
• Manage customer accounts, provide technical support, and interpret and follow defined procedures and policies
• Utilize creative problem-solving skills to address complex customer issues and adapt to changing projects and updates
• Prioritize tasks, manage time effectively, and multitask with ease to meet performance and attendance-based incentives
• Participate in extensive self-study, training, and testing to stay up-to-date on industry developments and regulatory guidelines

Essential Qualifications

* Moderate to advanced computer skills, with a high level of comfort learning new technology

• Excellent verbal and written communication skills, with a high level of professionalism
• Ability to work from home, with a dedicated, private, and secure workspace
• Self-motivated and success-driven, with a strong work ethic and commitment to excellence
• Ability to commit to full attendance during the 3-week Training period and pass required exams to proceed through training and certifications

Preferred Experience

* Previous experience in customer support or technical support roles, particularly in the health insurance industry

• Familiarity with CRM systems and practices, as well as experience with Group and/or Individual health insurance, or the Affordable Care Act
• Spanish Bilingual skills, a plus

What We Offer

* Paid Training and comprehensive onboarding program

• Full-Time, Seasonal temp-to-permanent roles with opportunities for career growth and advancement
• Performance and attendance-based incentives, in addition to the base pay
• The convenience of working from home, with a collaborative and supportive team environment
• 401K Match and Individual Coverage HRA (ICHRA) benefits
• Paid time off (PTO) and opportunities for professional development and growth

Compensation Details

* Base Pay: $14.50 per hour

• Enhanced Rate: $16.00 per hour contingent on weekly attendance and performance
• Spanish Bilingual Base Pay: $15.50 per hour
• Spanish Bilingual Enhanced Rate: $17.00 per hour contingent on weekly attendance and performance

Requirements

* 18 years of age or older

• Minimum Internet Speed of 35 mb/s
• Dedicated, private, and secure workspace
• Personal laptop or desktop computer required for the Training Period
• Commit to full attendance during the 3-week Training period
• Complete a background check and health screening
• Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required
• NOT Compatible: Mobile Internet Service Providers and Satellite

How to Apply

If you're passionate about delivering exceptional customer experiences and making a meaningful impact in people's lives, we invite you to apply for this exciting opportunity. Please visit our website to learn more about blithequark and our team, and to submit your application. We can't wait to hear from you! Apply Now! Apply for this job