Experienced Learning Experience Designer – WW Customer Trust Training, Risk LXD Team

Are you a passionate learning professional with a knack for creating meaningful learning experiences that drive business growth and evolve with the needs of a rapidly changing industry? Do you thrive in a collaborative environment where innovation and creativity are encouraged? If so, we invite you to join the esteemed WW Customer Trust Training – Learning Experience Design (LXD) team at blithequark, where you'll have the opportunity to design and develop impactful learning programs that shape the future of our organization.

About blithequark

blithequark is a leading innovator in the field of e-commerce and technology, committed to delivering exceptional customer experiences and driving business growth through innovative solutions. Our Learning Experience Design (LXD) team is a key player in this mission, responsible for creating engaging and effective learning experiences that empower our associates and investigators to excel in their roles.

The Role

As an Experienced Learning Experience Designer on our WW Customer Trust Training, Risk LXD team, you'll be responsible for designing and developing learning programs that impact all new hires and tenured investigators within the Payment Risk Operations (PRO) vertical. This role requires a unique blend of creativity, technical expertise, and project management skills, as you'll work closely with stakeholders to define program requirements, develop engaging e-learning content, and drive continuous performance improvement.

Key Responsibilities

*

Developer of Learning Experiences:

+ Create engaging e-learning content for on-the-job performance improvement using authoring tools like Storyline, Rise, Camtasia, Captivate, or similar development tools. + Manage and execute curriculum maintenance review and implementation cycles. + Mentor or coach new LXDs and apprentices on design and processes. + Consult with customers to define the problem to be solved and the best solution to that problem. + Contribute to the improvement of processes and curriculum templates to minimize the development time for new training materials.

Consultant on Programs:

+ Employ project management skills and tools to manage multiple medium to large-scale projects from analysis through delivery concurrently. + Embed data collection and feedback mechanisms throughout our learning solutions to generate data-driven, actionable insights into the Investigator Learning Experience. + Lead efforts to drive continuous performance improvement from those insights. + Conduct analysis to identify key tasks/skills to target in the curriculum and perform post-implementation evaluation on key performance and business metrics. + Collaborate effectively with global stakeholder teams; Training Delivery, Learner Performance, Operations, Quality, and GPO, to identify knowledge gaps, and develop technical and non-technical training content.

About the Team

We are the WW Customer Trust Training Learning Experience Design (LXD) team at blithequark, comprising LXDs, Project/Program Managers, and Managers. Our primary responsibility is to create great learning experiences for associates and investigators to support them during new hire, upskill, and other trainings (e.g., Store launches, SOP changes, tool training) that provide them the resources they need to effectively do their job.

We Improve Learner Capabilities and Performance through:

* Continuous learning

• Inclusive curriculum design
• Localization
• Video-based learning
• Enhanced practice
• Proactive maintenance of our curricula
• Measuring the learner experience through customer feedback and curriculum evaluation

Basic Qualifications:

* 5+ years of program or project management experience

• 5+ years of working cross-functionally with tech and non-tech teams experience
• 5+ years of defining and implementing process improvement initiatives using data and metrics experience
• Bachelor's degree
• Experience defining program requirements and using data and metrics to determine improvements

Preferred Qualifications:

* 5+ years of driving end-to-end delivery and communicating results to senior leadership experience

• 5+ years of driving process improvements experience
• 3+ years of managing stakeholders in cross-functional project experience
• 3+ years of change management experience

What We Offer:

* A dynamic and collaborative work environment that encourages innovation and creativity

• Opportunities for career growth and professional development
• A comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off
• A competitive salary and bonus structure
• The chance to work on high-impact projects that drive business growth and improve customer experiences

How to Apply:

If you're a motivated and experienced learning professional looking for a new challenge, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you! Apply for this job