Experienced Technical Support / Customer Service Representative – Remote Work Opportunity with blithequark

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two interactions are the same? If so, we invite you to join blithequark as a Technical Support / Customer Service Representative, working from the comfort of your own home. As a valued member of our team, you'll have the opportunity to make a real impact on our customers' lives while growing your skills and career in a supportive, inclusive culture.

About blithequark

At blithequark, we're a forward-thinking global organization that's committed to nurturing a people-first culture. We believe in empowering our employees to be their best selves, both personally and professionally. As a result, we've earned numerous awards, including "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth." Our diverse team of over 70 nationalities comes together to provide exceptional customer experiences and drive innovation through technology.

Career Growth and Personal Development

This is a fantastic opportunity to reimagine your career journey and develop lasting relationships with your colleagues. We'll provide you with all the training, technologies, and ongoing support you need to succeed. Plus, with a strong focus on internal promotions, about 80% of our managers and leaders have been promoted from within. To help you achieve your goals, we offer a range of FREE Learning and Leadership Development programs, designed to set you on the path to a rewarding career.

Key Responsibilities

As a Technical Support / Customer Service Representative working from home, you'll:

• Provide inbound customer support using a call flow guide
• Resolve technical issues related to hardware, software, and client products
• Track, document, and retrieve information in databases
• Be an amazing problem-solver
• Maintain broad knowledge of client products and/or services, such as smartphones, tablets, computers, and wearables
• Offer additional products and/or services
• Deliver expert customer experiences with a smile

Your Qualifications

To succeed in this role, you'll need:

• Strong focus on building customer relationships
• 1+ year of customer service experience
• Technical support experience preferred
• Open availability
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong problem-solving skills with the ability to ask probing questions to come to a resolution
• Strong computer navigation skills and PC knowledge
• A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
• High Speed internet (no wireless/hotspots or satellite) and a smartphone
• Must reside in the United States or have a valid U.S. address for residence

What's in it for you?

At blithequark, we champion our people and invest in their growth and well-being. As a Technical Support / Customer Service Representative, you'll enjoy:

• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

Join our community of game-changers

If you're passionate about delivering exceptional customer experiences and growing your skills in a supportive, inclusive culture, we want to hear from you. Apply today and discover why over 440,000 employees around the globe call blithequark their "employer of choice."

Job Details

* Job Type: Full-time

• Pay: From $16.00 per hour
• Benefits:

+ 401(k) + Dental insurance + Employee assistance program + Health insurance + Professional development assistance + Referral program

Apply Now

Ready to take the first step in your career journey? Click the link below to apply: Apply Job! Apply for this job