Experienced Remote Customer Service Representative/Dispatcher - HVAC and Plumbing Industry with Excellent Communication and Organizational Skills

About blithequark

blithequark is a leading provider of residential HVAC and Plumbing services, founded in 1979 with a strong commitment to values that have driven its growth from a small family-owned business to a prominent player in Northern Virginia. Our company prides itself on delivering exceptional service, ensuring customer satisfaction, and fostering a culture of teamwork and continuous learning.

Job Summary

We are seeking a highly skilled and customer-focused Remote Customer Service Representative/Dispatcher to join our team in Chantilly, VA. As a key member of our customer service team, you will be responsible for dispatching service technicians, answering incoming service calls, resolving customer issues, and maintaining high levels of customer satisfaction. If you have a passion for delivering excellent customer service, are detail-oriented, and possess excellent communication skills, we encourage you to apply for this exciting opportunity.

Positions Schedule

As a Remote Customer Service Representative/Dispatcher at blithequark, you can expect a flexible schedule that includes:

• Monday: Work from our Chantilly office from 8AM-5PM (with a one-hour lunch break)
• Tuesday-Friday: Remote work from home from 8AM-5PM (with a one-hour lunch break)

Key Responsibilities

As a Customer Service Representative/Dispatcher at blithequark, your primary duties will include:

• Dispatching service technicians according to their schedule, ensuring efficient use of resources and maximizing productivity
• Answering incoming service calls, addressing customer concerns, and adjusting technician schedules as needed
• Resolving customer issues in a prompt and courteous manner, ensuring high levels of customer satisfaction
• Investigating customer concerns, routing them to the proper staff, and responding to special requirements
• Matching the type of service required with availability, location, and duration of service to optimize productivity, profitability, and efficiency
• Making outbound calls to keep the schedule filled and maintain our membership base
• Collaborating with coworkers to ensure seamless communication and efficient operations
• Educating customers on our Membership benefits to foster long-term relationships and encourage repeat business

Requirements

To be successful in this role, you will need:

• Previous experience in a call center or customer service environment
• The ability to type at a speed of approximately 70 words per minute
• Excellent communication skills, with a strong focus on delivering exceptional customer service and resolving issues promptly
• The ability to work independently as well as within a team environment
• Familiarity with main cities and locations in Northern Virginia
• Detail-oriented with the ability to think proactively and prioritize tasks effectively

Remote Work Requirements

As a remote employee at blithequark, you will be required to provide:

• A high-speed internet connection
• A quiet workspace with minimal background noise

We will provide a laptop and cell phone to support your work from home setup.

Compensation and Benefits

At blithequark, we offer a competitive compensation package that includes:

• $16-$19 per hour, based on experience
• Commission opportunities that average an additional $100-$1000+ per month
• Medical, Dental, Vision, STD, LTD, and Life Insurance
• 401k retirement plan with a company match
• 7 paid holidays per year
• Paid vacation and personal days
• Continued education and training opportunities to support your career growth and development

Career Growth and Learning Benefits

At blithequark, we are committed to supporting the career growth and development of our employees. We offer:

• Regular training and coaching to help you develop new skills and improve your performance
• Opportunities for advancement and career progression within the company
• A culture of continuous learning and improvement, with a focus on innovation and excellence

Work Environment and Company Culture

At blithequark, we pride ourselves on a positive and supportive work environment that values teamwork, communication, and customer satisfaction. Our company culture is built on:

• A commitment to excellence and a focus on delivering exceptional service
• A culture of transparency and open communication
• A collaborative and supportive team environment
• A focus on employee development and growth

Conclusion

If you are a motivated and customer-focused individual with excellent communication and organizational skills, we encourage you to apply for this exciting opportunity at blithequark. As a Remote Customer Service Representative/Dispatcher, you will play a critical role in delivering exceptional service to our customers and supporting the growth and success of our company. We look forward to hearing from you and discussing this opportunity in more detail.