Experienced Customer Service Operator – Remote Customer Support and Contact Centre Solutions

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two interactions are the same? If so, we invite you to join blithequark, a dynamic company specialising in providing outsourced customer support and contact centre style solutions to multiple clients. At blithequark, we're committed to nurturing a collaborative and engaging work environment that values the diverse strengths, perspectives, and contributions of each team member. Our culture of innovation, inclusivity, and continuous learning is built on the foundation of our core values: customer-centricity, teamwork, and excellence. As a Customer Service Operator at blithequark, you'll play a pivotal role in ensuring the highest standards of customer satisfaction for our clients, working across various channels, including telephony, email, webchat, and social media.

About blithequark

blithequark is a leading provider of outsourced customer support and contact centre solutions, serving a diverse range of clients across dynamic industries. From high-end confectioners to leading food and beverage retailers, major health and beauty brands, fragrance retailers, and logistics companies, our client campaigns prioritise excellence and innovation. Our clientele spans retail, utilities, healthcare, travel, and more, offering our employees exposure to diverse business landscapes.

Position Overview

As a Customer Service Operator at blithequark, you'll be responsible for engaging with customers across various channels to address enquiries, resolve issues, and provide assistance in a timely and professional manner. You'll require the ability to stay calm and focussed whilst working to get a quality solution for customers on behalf of our clients, achieving high levels of productivity and demonstrating excellent client and product knowledge.

Key Responsibilities

* Interact with customers via phone, email, chat, and social media platforms to provide support and assistance.

• Identify and resolve customer enquiries, concerns, and complaints effectively and efficiently.
• Develop a deep understanding of our clients' products and services to provide accurate information and support to customers.
• Communicate with customers in a clear, empathetic, and professional manner, ensuring a positive customer experience.
• Accurately document customer interactions, enquiries, and resolutions in the appropriate systems or databases.
• Collaborate with team members and other departments to escalate complex issues and ensure timely resolution.
• Adhere to quality standards and guidelines to maintain consistency and excellence in customer service delivery.
• Actively utilise quality assurance systems to enhance skills and knowledge and contribute to continuous improvement initiatives.
• Demonstrate flexibility and adaptability if asked to work across various campaigns as needed to meet business demands.

What You Need to Be Successful in the Role

* Previous experience in customer service, preferably in a contact centre environment.

• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and prioritise in a fast-paced environment.
• Proficient in using MS Office.
• Ability to achieve targets and work with a high level of accuracy.
• Access to own computer running Windows 11 and 8GB RAM.
• A headset with working microphone.
• Fixed-line broadband speed with at least 10 MB/sec download and upload speed if working remotely.

Desirable Qualifications

* Customer Service qualification.

• Proficient in using customer service software, CRM systems, and other relevant tools.

Benefits of Working for blithequark

* On-site gym, restaurant, and electric car charging points at the Head Office.

• Opportunity to earn a monthly bonus.
• Pension scheme and contributions.
• Free eye test at Specsavers.
• Death in service scheme.
• Employee Assistance Programme delivered by Health Assured with access to counselling and wellbeing resources.
• Aviva Digicare+ with access to an annual health check, a digital GP, and second medical opinion service.

Equal Opportunity Employer

blithequark is an equal opportunity employer committed to diversity and inclusion in the workplace. We do not discriminate on the basis of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

Identity and Right to Work Checks

All of our roles are UK-based roles only. Please note that if you are successful in applying for this role, you will need to prove your right to work in the UK before you start working for us. How you do this depends on your nationality, what kind of permission you have to work in the UK, and what documentation you have. More information on this can be found at https://www.gov.uk/prove-right-to-work.

How to Apply

If you're a motivated and customer-focused individual looking for a challenging and rewarding role, apply now to join our team at blithequark. Click on the link below to register your interest and start your application journey. Apply Job! Apply for this job