Experienced Bilingual Customer Experience Associate III – Virtual Customer Service Representative

Are you a customer-centric professional with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where individuality is valued and celebrated? If so, we invite you to join the blithequark team as an Experienced Bilingual Customer Experience Associate III – Virtual Customer Service Representative. As a key member of our remote team, you will play a vital role in providing top-notch customer service to our clients, leveraging your exceptional communication skills, cultural competence, and technical expertise to drive business success.

About blithequark

At blithequark, we are a leading provider of mission-critical services and solutions to Fortune 100 companies and over 500 governments. Our dedicated associates are the backbone of our organization, and we are committed to creating exceptional outcomes for our clients and the millions of people who count on them. As a virtual customer service representative, you will be part of a culture that values individuality, innovation, and collaboration, where you can grow professionally and personally, and make a meaningful impact on our clients' lives.

Job Summary

As an Experienced Bilingual Customer Experience Associate III, you will be responsible for providing exceptional customer service to our clients via phone, email, and chat. You will work from the comfort of your own home, leveraging your technical expertise and cultural competence to resolve customer inquiries, respond to feedback, and provide solutions that meet our clients' needs. Your primary responsibilities will include:

• Completing questionnaires and surveys via telephone using standard scripts and standard operating procedures
• Obtaining and/or verifying needed information for our cases by answering incoming calls
• Making outgoing calls when further information is needed
• Documenting all call information according to standard operating procedures
• Routing calls to appropriate departments
• Utilizing scripted Frequently Asked Questions to respond to caller inquiries
• Maintaining and improving quality results by adhering to standards and guidelines; recommending improved procedures
• All other duties as assigned

Requirements

To succeed in this role, you will need:

• Bilingual Spanish language skills (written and verbal)
• High school diploma or equivalent
• Excellent computer navigation skills (move between multiple windows and programs)
• Knowledge of customer service principles and practices
• Some experience in a call center or customer service environment
• Outstanding customer service skills
• Excellent communication skills
• Good data entry and typing skills (35+ WPM)
• Ability to pass a background check and drug screen

Key Competencies

To excel in this role, you will need to possess:

• Verbal and written communication skills
• Listening skills
• Judgment
• Attention to detail
• Teamwork

Work at Home Requirements

To ensure your success as a virtual customer service representative, you will need to meet the following requirements:

• Existing High-Speed Internet access (applicants must have their own modem)
• Equipment must be hardwired
• Quiet noise-free home office space, free of distractions
• Note: While you are clocked in, working virtually is NOT something that can be combined with watching TV, listening to music, being on mobile devices (cell phone, iPad, etc.), being online on social media platforms (Facebook, Twitter, etc.), preparing meals, running errands, car-pooling, doing household chores, providing pet care, elder care, or childcare.

Benefits and Compensation

As a valued member of the blithequark team, you will enjoy:

• Competitive hourly rate of $16.50
• Opportunities for career growth and professional development
• Comprehensive benefits package, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation or sick time
• Bonus or incentive opportunities based on business need
• Recognition and rewards for outstanding performance

Equal Opportunity Employer

blithequark is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

Accommodation Requests

If you require a reasonable accommodation to apply for or compete for employment with blithequark, please click on the following link, complete the accommodation request form, and submit the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox, please download the form first: click here to access or download the form. You may also click here to access blithequark's ADAAA Accommodation Policy.

Health and Safety

At blithequark, we value the health and safety of our associates, their families, and our community. For US applicants, while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at blithequark.

Apply Today!

If you are a motivated, customer-focused professional with a passion for delivering exceptional experiences, we invite you to join the blithequark team as an Experienced Bilingual Customer Experience Associate III – Virtual Customer Service Representative. Apply now and take the first step towards a rewarding career with a world-class company! Apply for this job