Experienced Full-Time Worklife Customer Support Associate - Employee Assistance Program (EAP) and Management Consultant Resources at Blithequark (Fri-Tue 8:30AM-5:00PM EST)
Join Blithequark: Where Compassion Meets Innovation in Healthcare
At Blithequark, we're dedicated to revolutionizing the way healthcare is delivered, making it more personal, convenient, and affordable for everyone. Our mission is centered around bringing heart to every moment of health, guiding our commitment to human-centric care in a rapidly changing world. We're looking for compassionate and skilled professionals like you to join our team and help us achieve our vision.
Position Overview: Worklife Customer Support Associate
We're seeking an experienced Worklife Customer Support Associate to provide exceptional support to members through our Employee Assistance Programs (EAP) and management consultant resources. As a fully remote role, you'll have the flexibility to work from anywhere in the U.S. while making a meaningful impact on people's lives.
Key Responsibilities:
- Determine the purpose of incoming calls by actively listening and interacting with callers, triaging calls in a professional and timely manner.
- Assess clients' needs, research, and articulate information regarding pertinent EAP/Worklife services and resources.
- Recognize crisis situations and evaluate the need for action to minimize risk.
- Perform research in internal databases and online to identify potential providers and resources.
- Enter member information into the appropriate EAP system to initiate cases and document comments and information thoroughly and professionally.
- Receive calls transferred from counselors and provide immediate member assistance.
- Schedules appointments for members with counselors.
- Assist team members with necessary activities to effectively respond to member inquiries about and requests for services and resources related to various life skills.
- Communicate effectively with all internal stakeholders.
- Utilize relevant databases to research and identify validated, appropriate member resources.
- Make outbound calls as appropriate to identify and assist with securing member resources and/or services.
- Assist team members with printing and fulfillment needs related to relevant materials.
- Provide miscellaneous support functions, including administrative support, follow-up calls, and other duties as assigned.
Requirements and Qualifications:
Essential Qualifications:
- 1+ year of experience in a call center environment.
- Experience in a social, psychological, or human service field providing client support.
- Technical requirement for personal residential internet service with a minimum of 25mbps/3mbps and a hardwired connection.
Preferred Qualifications:
- Bachelor of Arts or Bachelor of Science Degree.
What We Offer:
At Blithequark, we're committed to creating a work environment that is supportive, inclusive, and rewarding. Here are some of the benefits and perks you can expect:
- Competitive pay range: $18.50 - $35.29 per hour.
- Eligibility for a bonus, commission, or short-term incentive program.
- Comprehensive medical, dental, and vision benefits.
- 401(k) retirement savings plan and Employee Stock Purchase Plan.
- Fully-paid term life insurance plan.
- Short-term and long-term disability benefits.
- Paid Time Off (PTO) and paid holidays.
- Opportunities for education assistance and free development courses.
- CVS store discount and discount programs with participating partners.
Our Culture and Values:
At Blithequark, we pride ourselves on our unique culture and values. Our employees are self-disciplined, hardworking, curious, trustworthy, humble, and truthful. We make choices according to what is best for the team, and we live for opportunities to collaborate and make a difference.
How to Apply:
If you're passionate about delivering exceptional support and making a positive impact on people's lives, we encourage you to apply for this exciting opportunity. Don't miss your chance to join our team and be part of a company that truly cares about its employees and the community.