Experienced Manager of Customer Experience and Irregular Operations Programs – Leadership Role in Enhancing Travel Experience

Join the Team at blithequark: Where Exceptional Customer Experience Meets Innovation

blithequark is on a mission to revolutionize the aviation industry by providing unparalleled customer experiences. As a global company operating in hundreds of locations worldwide, we understand the importance of fostering a diverse and inclusive workforce that not only connects people but also uplifts and provides opportunities in the communities we serve. We're now looking for a talented and experienced Manager of Customer Experience and Irregular Operations Programs to lead our efforts in enhancing customer and employee experiences during travel disruptions.

About the Role

The Manager of Irregular Operations (IRROPS) Programs will play a critical role in leading enterprise programs that enable blithequark to improve the employee and customer experience when delays and cancellations occur. This role will partner with operating groups across customer strategy and innovation, airport operations, and technology organizations to problem-solve customer and employee pain points with irregular operations.

Key Responsibilities:

• Lead and manage complex cross-functional projects from ideation to implementation, ensuring seamless execution and delivery.
• Collaborate across departments to rebuild and maintain the IRROPS playbook and standard operating procedures, ensuring alignment and consistency.
• Develop and implement organizational change strategies to support project success, driving adoption and engagement.
• Create executive-level presentations and deliver updates to leadership, providing insights and recommendations for improvement.
• Utilize operational data and digital insights to identify gaps and monitor key performance metrics, informing data-driven decisions.

Requirements and Qualifications

Essential Qualifications:

• Bachelor’s degree in a relevant field.
• 4+ years of direct and indirect leadership experience in large-scale, cross-functional workstreams.
• Excellent analytical capabilities and solutions-oriented thinking.
• Proficient in Microsoft Office, especially PowerPoint and Excel.
• Ability to motivate and provide leadership.
• Experience in working with cross-functional groups at various organizational levels.
• Ability to travel up to 30% throughout the year.

Preferred Qualifications:

• Field implementation experience.
• Project management skills.
• Experience working directly with frontline teams.

What We Offer

Career Growth and Development Opportunities:

At blithequark, we're committed to helping our employees grow and develop their skills. This role offers opportunities for professional development and career progression, allowing individuals to bring new ideas to the table and gain leadership and project management experience.

Company Culture and Environment:

blithequark values diverse experiences and perspectives, encouraging an inclusive environment where everyone has the opportunity to contribute and grow. We promote collaboration across different levels and departments, fostering a culture of teamwork and innovation.

Compensation and Benefits:

• Competitive salary based on experience.
• Comprehensive health insurance plans.
• Retirement savings plan with company matching.
• Generous vacation and paid time off policy.
• Employee-run “Business Resource Group” communities.
• Parental leave, 401k, and privileges such as space available travel.

Why Work at blithequark?

Joining blithequark means becoming part of a team dedicated to delivering exceptional customer service while embodying a strong commitment to diversity and inclusion. This is an opportunity to play a key role in enhancing customer and employee experiences during travel disruptions, making a tangible impact in the airline industry.

Work Environment:

blithequark offers a dynamic work environment that encourages collaboration, innovation, and growth. Our team is passionate about delivering exceptional customer experiences and is committed to making a positive impact in the communities we serve.

Skills and Competencies:

Key Skills:

• Leadership and management.
• Analytical and problem-solving.
• Communication and presentation.
• Collaboration and teamwork.
• Adaptability and flexibility.

Competencies:

• Customer-centricity.
• Innovation and creativity.
• Data-driven decision-making.
• Change management.
• Emotional intelligence.

How to Apply

If you're a motivated and experienced leader looking to make a tangible impact in the airline industry, we encourage you to apply for this exciting opportunity at blithequark. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!

Conclusion

blithequark is a dynamic and innovative company that's committed to delivering exceptional customer experiences. We're now looking for a talented and experienced Manager of Customer Experience and Irregular Operations Programs to lead our efforts in enhancing customer and employee experiences during travel disruptions. If you're a motivated and experienced leader looking to make a tangible impact in the airline industry, we encourage you to apply for this exciting opportunity at blithequark.