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Account Moderator | Donorbox | $15k – $15...

Work from home Full-time role Hiring

About Donorbox

Donorbox is a leading fundraising platform and donor management system for nonprofit organizations. Our mission is to accelerate positive impact worldwide by helping nonprofits become highly effective at raising funds and managing their supporter base. Since 2014, we have powered more than 80,000 global organizations to raise over $2B in donations. 🚀

Our fast-growing company is profitable and bootstrapped with a healthy run rate. We have a fully distributed and diverse 120-person team based in 16+ states and 23+ countries.

🏅In 2023, Donorbox achieved the Leader status in Nonprofit and was recognized for Best Functionality & Features in Fundraising by GetApp. We’re proud of what we do, and our product reflects it!

The Role

As an Account Moderator at Donorbox, you will play a crucial role in maintaining the integrity of our platform by reviewing accounts, screening customer campaigns, and investigating reported activities. We are looking for someone who is an objective and critical thinker with excellent communication skills, resourceful, and detail-oriented.

Responsibilities
  • Review accounts of new signups and the existing customer base.
  • Screen customer campaigns for suspicious fundraisers or red flags.
  • Investigate reported campaigns for potential contraventions of our Terms of Use and/or Acceptable Usage Policy, including research into the customer’s websites, social media, current social climate, and policies.
  • Identify patterns of behavior by bad actors to keep our security protocols updated.
  • Uphold the principles of free speech and the guidelines outlined in the Donorbox Acceptable Usage Policy when assessing customers.
    • Qualifications & Experience
  • 1-3 years of experience in account moderation.
  • Strong written and verbal communication skills in English.
  • Excellent research and investigative skills with attention to detail.
  • Ability to analyze extensive written content and footage to identify potentially problematic content.
  • Ability to create comprehensive reports of findings after conducting research and make informed decisions.
  • Ability to handle complex and sensitive content issues.
  • Adaptability to changing policies, guidelines, and industry trends.
    • Details
  • Fully remote based in any country
  • Must be available to work a 9-hour shift (including 1-hour lunch) from 12PM to 11PM GMT
  • Salary: $15k USD per annum
    • Benefits & Perks
  • Fully remote work from the comfort of your home
  • Eligibility for employee equity plan (stock options)
  • Reimbursement package for home office expenses, up to $1.5k
  • Health insurance premium reimbursements, up to 75% for you and your family
  • Generous time off policy of 21 days (birthday included 🎉), 8 holidays of your choice, and 2 paid volunteer days
  • Wellness program with fitness and mindfulness classes
  • Love your work and our mission of serving nonprofits!
    • The Application Process

    We have 3 stages

  • Apply here and complete our assignment.
  • Prescreen Call with Talent Acquisition Associate
  • Interview with Hiring Manager

    • If this sounds like the right role for you, please apply today and let us know why. We look forward to hearing from you!

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