Experienced Customer Service Representative (Remote) – Join blithequark's Fast-Growing Franchise Team
Are you a customer service superstar looking for a new challenge in a dynamic and supportive environment? Do you thrive in fast-paced settings, love working with people, and enjoy being part of a collaborative team? If so, we have an exciting opportunity for you to join blithequark, a leading franchise in the logistics industry, as a Customer Service Representative (Remote).
About blithequark
blithequark, a fast-growing franchise, is a top-ranked logistics company that has been recognized for its exceptional customer service, innovative approach, and commitment to employee growth and development. With over 90,000 customers nationwide and a strong reputation as the largest non-retail authorized UPS partner, blithequark is a leader in the industry. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join our remote customer service team.
Key Responsibilities
As a Customer Service Representative (Remote) at blithequark, you will be the primary point of contact for customer inquiries via phone, email, and chat for all UPS-related issues. Your key responsibilities will include:
* Serving as the primary point of contact for customer inquiries via phone, email, and chat for all UPS-related issues (tracking packages, resolving issues, etc.)
* Providing exceptional customer support by resolving product or service issues promptly
* Working closely with other departments to provide seamless service and feedback
* Managing and prioritizing multiple tasks in a fast-paced environment while maintaining attention to detail
* Documenting and updating customer interactions and account information accurately
What We Offer
We're committed to providing a supportive and collaborative work environment that values your personal and professional growth. As a Customer Service Representative (Remote) at blithequark, you can expect:
* A 100% remote position with all necessary technology provided
* A competitive base salary that rewards your experience and skills, ranging from $50,000.00 to $55,000.00 per year
* Full benefits, including medical, dental, vision, flexible PTO, and 401K match
* A collaborative and supportive work culture that values your personal and professional growth
* Opportunities for career growth and development in a dynamic and fast-paced industry
Qualifications
To succeed as a Customer Service Representative (Remote) at blithequark, you'll need:
* Proven experience in customer service, account management, or a similar role
* Strong communication skills, both written and verbal
* Ability to thrive in a fast-paced environment while maintaining a positive and solution-oriented attitude
* Excellent organizational and multitasking abilities
* Empathy and a passion for helping customers
* Tech-savvy with proficiency in Salesforce CRM systems
* Helpscout and Google Office suites are a plus
Why Join blithequark?
* We're the No.1 largest privately held LTL broker in the country!
* We're the largest non-retail authorized UPS partner
* We have more than 90,000 customers nationwide
* We're ranked a Top 10 Freight Brokerage Firm by Transport Topics for the past 5 years
* We're ranked a Top 50 Logistics firm globally by Transport Topics for the past 5 years
* We're nationally recognized for our culture, training, and career growth opportunities
How to Apply
If you're a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity to join blithequark's remote customer service team. Please visit our website to submit your application and join our team of customer service superstars.