Experienced Remote Contact Center Chat Representative – Deliver Exceptional Member Experiences with blithequark

Are you a customer service enthusiast with a passion for delivering exceptional member experiences? Do you thrive in a dynamic, fast-paced environment where no two interactions are ever the same? Look no further than blithequark's Remote Contact Center Chat Representative role, where you'll have the opportunity to make a real difference in the lives of our members.

About blithequark

At blithequark, we're more than just a financial institution – we're a community-driven organization dedicated to helping our members achieve their financial goals. With a rich history dating back to 1956, we've grown into the largest state-chartered credit union in Louisiana, serving over 68,000 members nationwide. Our commitment to faith, diversity, and inclusivity sets us apart, and we're seeking like-minded individuals to join our team.

A Day in the Life of a Remote Contact Center Chat Representative

As a Remote Contact Center Chat Representative, you'll be the face of blithequark, providing top-notch support to our members through various digital channels, including chat, email, web and mobile messaging, and text. Your day will be filled with:

• Efficiently and effectively answering member inquiries, solving problems, and assisting with transactions and lending inquiries through digital channels.
• Providing support to ensure online membership applications are completed and submitted within a timely manner.
• Effectively discussing member's needs on financial matters through multiple remote technology secured/unsecured access channels.
• Acting as a subject matter expert for all online products and services, including Online Banking, Bill Pay, Mobile Deposit, External Transfers, Online Account Opening, Mobile Banking, Chat and Text Support.
• Maintaining a strong working knowledge of blithequark's products and services.

Skills and Qualifications

To succeed in this role, you'll need:

• A High School Diploma or equivalent.
• 1 year of experience in a customer service position.
• The ability to meet the requirements for our Telecommuting Program (more information below!).
• Excellent oral, written, and telephone communication skills.
• Strong problem-solving and member service skills.
• Working knowledge of Microsoft Office products, especially Word, Excel, and PPT.

Telecommuting Requirements

To ensure a seamless and secure experience, we require:

• A dedicated workspace.
• Secure and strong internet connection.
• Not being a caretaker for any dependents (adult or child) for the entirety of the scheduled shift.
• An environment free from loud noises or outside distractions.

Training and Onboarding

The first 60 days of your employment will be spent on-site at our Corporate Campus in Baton Rouge, where you'll receive comprehensive training and onboarding.

Why Join blithequark?

At blithequark, we're committed to creating a safe and inclusive work environment that values diverse talents and welcomes individuals with unique backgrounds, working styles, and skill sets. Our Core Values are grounded in faith, and we strive to live the golden rule of 'love thy neighbor.' We believe that our differences make us a better team, allowing us to make better decisions, be more innovative, and better serve our members and communities.

Benefits and Perks

As a full-time employee of blithequark, you'll enjoy an array of amazing benefits, including:

• Medical, Dental, and Vision Insurance with generous employer premium contributions.
• Health Savings Account with employer contributions for eligible employees.
• Employer-Paid Group Life Insurance.
• Voluntary Dependent Life Insurance.
• Retiree insurance for eligible employees.
• Paid Vacation & Sick Leave.
• 15 Paid Holidays, including a Cultural Floating Holiday.
• 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5%.
• Paid Time Off to volunteer with approved non-profits and charities.
• Tuition Reimbursement Program.

Equal Opportunity Employer

blithequark is an Equal Opportunity Employer and a drug-free workplace. All locations are tobacco-free facilities.

Compensation and Pay

* Pay Type: Hourly

• Min Hiring Rate: $17.00
• Max Hiring Rate: $20.80

Ready to Join the Team?

If you're a motivated and customer-focused individual with a passion for delivering exceptional member experiences, we encourage you to apply for this exciting opportunity. Don't miss out on the chance to join a dynamic team that's committed to making a positive impact in the lives of our members. Apply Now Apply for this job