Experienced Full Stack Chat Agent Senior Associate - Remote
Are you a customer-centric and digitally savvy individual looking to take your skills to the next level in a dynamic and inclusive work environment? Do you thrive in a fast-paced environment where no two days are the same? Look no further than blithequark, a leading innovator in the insurance industry, where great things happen when our people work together to protect families and their belongings from life's uncertainties.
About blithequark
For over 90 years, blithequark has been a step ahead of our customers' evolving needs, advocating for seat belts, air bags, and graduated driving laws, and leading the industry in pricing sophistication, telematics, and device and identity protection. Our commitment to innovation and customer satisfaction has earned us recognition as a leader in the insurance industry.
Job Summary
As a Chat Agent Senior Associate at blithequark, you will establish new customer relationships via the Chat platform and serve as a trusted advisor by identifying customer needs and matching them with appropriate coverages and products. You will quote and issue auto, motorcycle, renters, and homeowners insurance policies, while providing empathetic, efficient, and responsive service that reflects our brand and culture.
Key Responsibilities
* Build and deepen customer relationships by providing empathetic, efficient, and responsive service that reflects our brand and culture
- Proactively identify the need for and offer additional insurance products and services offered by blithequark and/or our business partners to help us build and retain a profitable, multi-line portfolio
- Take reactive and proactive chats to gather information and close sales on personal lines insurance
- Achieve daily sales and productivity standards
- Thrive in an environment of change and commit to professional development
- Efficiently use resources to accurately issue policies in compliance with underwriting and state mandated requirements, as measured by survival and quality results
- Assist new customers with navigating blithequark.com to complete the sales process and ensure a successful on-boarding experience with our organization
Education and Experience
* High School Diploma or GED (Preferred)
- 0-2 years experience (Preferred)
- In lieu of the above education requirements, an equivalent combination of education and experience may be considered
Skills and Competencies
* Customer Centricity: ability to understand and meet customer needs
- Digital Literacy: proficiency in using digital tools and platforms
- Inclusive Leadership: ability to lead and manage diverse teams
- Learning Agility: ability to adapt to changing environments and learn new skills
- Results-Oriented: ability to achieve sales and productivity standards
Compensation and Benefits
* Compensation offered for this role is $18.03 - 29.39 per hour and is based on experience and qualifications
- Comprehensive benefits package, including medical, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off and holidays
- Opportunities for professional development and career growth
Work Environment and Culture
* Flexible work environment that embraces connection and belonging
- Recognition of several inclusivity and diversity awards
- Empowering culture that encourages employees to lead, drive change, and give back to their communities
- Collaborative and dynamic work environment
How to Apply
If you are a motivated and customer-centric individual looking to take your skills to the next level, apply now to join our team at blithequark. We are an equal opportunity employer and welcome applications from diverse candidates. Apply Job!
Note:
Allstate has been replaced with 'blithequark' throughout the job posting. Apply for this job