Experienced Full-Time Remote Customer Service Representative - Healthcare Support at Blithequark

Join the Blithequark Team: Deliver Exceptional Customer Experiences in Healthcare

Blithequark is a leading organization dedicated to providing top-notch support to health plan members, providers, and their representatives. We are currently seeking 30 highly skilled and motivated Remote Customer Service Representatives to join our team. As a Customer Service Representative at Blithequark, you will have the opportunity to work in a dynamic and supportive environment, providing exceptional service to customers while fostering a culture of excellence and growth.

About Blithequark

At Blithequark, we pride ourselves on being a world leader in matching great people with great companies. Our experienced agents work diligently to match skills and qualifications to the right job and company. We welcome people of all abilities and strive to ensure that our hiring and interview process meets the needs of all applicants.

Job Summary

We are looking for experienced customer service professionals to provide support to health plan members, providers, and their representatives. As a Remote Customer Service Representative, you will work in a full-time, open-ended contract role, providing exceptional service to customers via phone and computer systems. If you have a passion for delivering outstanding customer experiences, and have over one year of call center experience, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

• Provide support to health plan members, providers, and their representatives, answering inbound inquiries regarding health plan benefits and claims, eligibility, medical and other healthcare procedures, billing and payments, and other related topics.
• Conduct outbound and/or return calls to customers, as necessary, to resolve issues and provide assistance.
• Ask appropriate questions and listen actively to identify specific questions or issues, providing clear and concise responses and documenting relevant information in computer systems.
• Communicate and partner with customers tactfully and empathetically to resolve issues, using clear language and translating healthcare-related jargon and complex processes into simple, step-by-step instructions.
• Handle and process customer complaints/grievances, applying conflict management skills to de-escalate potentially stressful situations.
• Meet performance goals established for the position in the areas of efficiency, accuracy, quality, member satisfaction, and attendance.

Essential Qualifications:

• 1 year of experience in a call center or customer service environment.
• High school diploma or equivalent required.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, high-volume environment.
• Proficient in Microsoft Office and computer systems.
• Empathy and conflict management skills.

Preferred Qualifications:

• Experience in the healthcare industry.
• Knowledge of healthcare-related terminology and processes.
• Previous experience with benefits, eligibility, and claims processing.

What We Offer:

At Blithequark, we offer a comprehensive benefits package, including:

• Competitive hourly rate of $17-$17.01.
• Full-time, open-ended contract with flexible remote work arrangements.
• Opportunities for career growth and professional development.
• Recognition and rewards for outstanding performance.
• Comprehensive benefits package, including health, incentive, and recognition programs, and 401K contribution (based on eligibility).

Work Environment and Culture:

At Blithequark, we strive to create a supportive and inclusive work environment that fosters growth and success. Our culture is built on:

• Collaboration and teamwork.
• Open communication and feedback.
• Recognition and rewards for outstanding performance.
• Diversity, equity, and inclusion.

How to Apply:

If you are a motivated and customer-focused professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [email protected] with the word "GALAXY" in the subject line. We look forward to hearing from you!

Equal Opportunity Employer:

Blithequark is an equal opportunity employer committed to diversity, equity, and inclusion. We welcome applicants of all backgrounds, experiences, and perspectives.

Accommodations:

We are committed to ensuring that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation, please contact [email protected].

Apply Now and Join the Blithequark Team!

Don't miss this opportunity to join our team and deliver exceptional customer experiences in healthcare. Apply now and take the first step towards a rewarding career with Blithequark!