Experienced Customer Support Specialist with GDS Expertise – Night Shift Opportunity in Travel Product Support at Blithequark

Join the Innovative Team at Blithequark

Blithequark is revolutionizing the way businesses manage their workforce systems, bringing together HR, IT, and Finance into one seamless platform. By automating and streamlining processes, we're empowering companies to focus on what matters most – growth and innovation. Our cutting-edge solutions have earned us recognition as one of America's best startup employers by Forbes, and we're backed by top investors, including Kleiner Perkins, Founders Fund, and Sequoia.

About the Role

We're on the hunt for a talented Customer Support Specialist with GDS experience to join our dynamic Support team. As a critical member of our organization, you'll be the face of Blithequark for our customers, providing top-notch support and helping them unlock the full potential of our Travel Products. If you're a problem-solver with a passion for delivering exceptional customer experiences, we want to hear from you!

Key Responsibilities:

• Provide expert support to Blithequark customers, resolving issues related to our Travel Products in a fast-paced and dynamic environment.
• Take ownership of customer issues from start to finish, leveraging phone, chat, email, and video conferencing to ensure seamless communication.
• De-escalate and resolve complex issues by utilizing platform and industry expertise, ensuring customers receive the best possible experience.
• Document product functionality and country-specific nuances, training Global Support Team members and contributing to the growth of our knowledge base.
• Become a product expert, serving as a go-to resource for both customers and coworkers, and identifying areas for improvement.
• Collaborate with Product and Engineering teams to share insights and suggestions for enhancing our customer experience through automation or added features.
• Work effectively under time constraints, meeting schedules and deadlines to ensure clients' needs are met.

What You'll Need

Essential Qualifications:

• Proficient in English with excellent written and verbal communication skills.
• Ability to work a night shift from 10pm-6am CT.
• 3+ years of experience in a customer/client-facing role, with a proven track record of delivering exceptional support.
• Experience working within the travel industry or with travel products.
• Demonstrated problem-solving skills with attention to detail.
• Organizational skills and experience improving processes.
• Flexibility with changing job duties and responsibilities.
• Effective time management skills and ability to prioritize tasks.

Preferred Qualifications:

• 3+ years of experience in a TMC/BT Consultant Role, covering all supplier products (air, rail, and hotel).
• 2+ years of GDS experience (Sabre, Amadeus, Galileo) to an intermediate level.
• IATA accreditation (WWAFT/WAII/BA2).

Career Growth and Learning Benefits

At Blithequark, we're committed to helping our team members grow and develop their skills. You'll have access to:

• Comprehensive training programs to enhance your product knowledge and industry expertise.
• Regular feedback and coaching to help you achieve your career goals.
• Opportunities for professional growth and advancement within the company.
• A collaborative and dynamic work environment that encourages innovation and creativity.

Work Environment and Company Culture

At Blithequark, we value our employees and strive to create a work environment that's both challenging and rewarding. Our company culture is built on:

• A commitment to diversity, equity, and inclusion.
• A collaborative and team-oriented approach to work.
• A passion for innovation and customer satisfaction.
• A dynamic and fast-paced work environment that encourages growth and development.

Compensation and Benefits

We offer a competitive salary and benefits package, including:

• A competitive hourly rate ($20-$23 USD per hour, depending on location).
• Comprehensive benefits, including equity and opportunities for professional growth.
• A dynamic and supportive work environment that values work-life balance.

How to Apply

If you're a motivated and customer-focused individual with GDS experience, we encourage you to apply for this exciting opportunity at Blithequark. Please submit your application, including your resume and a cover letter, to join our team and be a part of our innovative journey.

We're an equal opportunity employer and welcome applications from diverse candidates. We provide reasonable accommodations for candidates with disabilities who need assistance during the hiring process.