Experienced Customer Service Coordinator – Remote Customer Support and Order Management

Are you a customer-focused individual with a passion for delivering exceptional service? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join blithequark's team as an Experienced Customer Service Coordinator, where you'll play a vital role in ensuring seamless customer experiences and driving business growth.

About blithequark

At blithequark, we're a leading sales and marketing powerhouse behind some of the most recognized and proven brands in the United States and Canada. Our flexible services are designed to maximize efficiency, and we're committed to building data-driven, reach-based, and relationship-driven strategies to execute our strategies and optimize metric-based outcomes for customers and retailers. As a valued member of our team, you'll have the opportunity to work with talented professionals, leverage cutting-edge technology, and contribute to the success of our clients.

Job Summary

As an Experienced Customer Service Coordinator, you'll be responsible for providing exceptional customer service, resolving order issues, and maintaining accurate records. You'll work closely with internal and external stakeholders to ensure seamless communication and efficient issue resolution. Your strong interpersonal, organizational, and administrative skills will enable you to effectively manage multiple priorities, meet deadlines, and maintain a high level of productivity.

Responsibilities

* Receive and respond to customer inquiries and issues in a professional and timely manner

• Resolve order issues using knowledge, experience, and research, communicating with internal and external groups as needed
• Update order information in the order system as necessary
• Review dashboard for alerts on a daily (hourly) basis to ensure prompt issue resolution
• Escalate unresolved issues to appropriate parties, including Business Managers, Customer Managers, etc.
• Perform resolution procedures outlined in static help files
• Investigate rules engine failures and determine appropriate course of action
• Escalate all unresolved rules engine issues to Customer Service Supervisor
• Fill out rules engine request and submit to Customer Service Supervisor
• Maintain client/customer criteria for handling orders
• Update and maintain current information on prices, ensuring Sales Data Coordinator is notified in a timely manner
• Responsible for filing documents according to blithequark policy
• Maintain excellent working relationships with Customers, Clients, and co-workers
• Assist with Customer Replenishment (CRP/VMI) as needed, maintaining inventory data, entering orders in Becton Schantz, and sending to customers
• Manage CRP order process through delivery, as required
• Perform special assignments for the company and/or branch and/or department as needed
• Meet the physical requirements listed below
• Other duties as assigned

Qualifications

* High School Diploma/GED

• Associate Degree
• Formal Customer Service Training Preferred
• Two years of business process solutions, customer service, and/or administrative experience
• One year of food broker experience preferred
• Strong interpersonal, organizational, and administrative skills
• Effectively communicate with others
• Able to operate a calculator, computer, printer, fax machine, telephone, and copier
• Proficient in MS Office (Word, Excel, and Outlook)
• Proficient in data/order entry and software
• Possess Becton System technical skills
• Type a minimum of 60 wpm

Physical Requirements

* Seeing

• Listening

Work Environment and Culture

As a remote employee, you'll have the flexibility to work from home while still being part of a dynamic and collaborative team. Our hybrid work schedule allows for a balance of remote and in-office work, ensuring you have the best of both worlds. Our company culture values diversity, inclusion, and employee well-being, providing a supportive and inclusive work environment that fosters growth and development.

Compensation and Benefits

We offer a competitive salary range of $24,000.00 – $30,000.00, depending on your qualifications and location. Our benefits package includes:

• Comprehensive health insurance
• 401(k) retirement plan
• Paid time off and holidays
• Opportunities for professional growth and development
• Recognition and rewards for outstanding performance

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, through our website. We look forward to hearing from you!

Equal Opportunity Employer

blithequark is an equal opportunity employer, committed to providing accommodations for persons with disabilities. If you require accommodation, we will work with you to meet your needs, to the extent required by law.

Job Category:

Sales Support

Position Type:

Full time

Business Unit:

Sales

Salary Range:

$24,000.00 – $30,000.00

Company:

blithequark

Req ID:

2397 Apply for this job