Experienced Customer Service and Repair Coordinator – Bartlesville, OK
Are you a customer-focused professional with a passion for delivering exceptional service and driving business results? Do you thrive in fast-paced environments where no two days are the same? Look no further than this exciting opportunity to join blithequark as an Experienced Customer Service and Repair Coordinator.
About blithequark
blithequark is a leading provider of innovative solutions and services, dedicated to empowering our customers to achieve their goals. With a strong commitment to customer satisfaction, we strive to deliver exceptional experiences that exceed expectations. Our team is passionate about making a difference, and we're seeking like-minded individuals to join our dynamic and growing organization.
Job Summary
As an Experienced Customer Service and Repair Coordinator, you will play a critical role in ensuring seamless customer interactions, efficient repair processes, and exceptional service delivery. You will work closely with customers, repair technicians, manufacturing, and logistics personnel to coordinate customer property returns, manage repairs, and drive business results. This is a 6-month contract position, with the opportunity to make a lasting impact on our organization.
Key Responsibilities
* Manage repairs from customer/channel request through delivery for Bartlesville (and possibly Warminster, PA location)
- Request and enter required information per written process to execute repair
- Manage repair priority with repair techs as appropriate to meet schedule and KPIs
- Lead problem resolution activities- capacity and material constraints, customer issues, urgent repair turnaround
- Complete repair orders (Service Orders, Sales Orders, Service Notifications) per process, ensuring invoices are correct and sent to customer
- Support activities that meet the KPIs (delivery, revenue, safety, quality, integrity, etc.) required to successfully manage the business
- Run reports, review detailed datasets, recommend process changes that lead to improved KPI delivery
- Participate and/or lead improvement activities deemed appropriate to meet/exceed service goals
- Support other roles or tasks as requested by management
Essential Qualifications
* Bachelor's Degree and 2 to 5 years of experience in customer service, repair coordination, or a related field
- Alternatively, a special combination of education and experience and/or demonstrated accomplishments
- Proven track record of delivering exceptional customer service and driving business results
- Strong communication and interpersonal skills, with the ability to work effectively with diverse stakeholders
- Ability to work in a fast-paced environment, with multiple priorities and deadlines
- Strong analytical and problem-solving skills, with the ability to identify and resolve complex issues
Preferred Qualifications
* Experience with repair orders, customer service, and KPI management
- Familiarity with manufacturing and logistics processes
- Strong technical skills, with the ability to learn and adapt to new systems and processes
- Experience working in a team environment, with a focus on collaboration and teamwork
- Strong leadership skills, with the ability to lead and motivate others
Skills and Competencies
* Strong customer service skills, with the ability to deliver exceptional experiences
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders
- Strong analytical and problem-solving skills, with the ability to identify and resolve complex issues
- Ability to work in a fast-paced environment, with multiple priorities and deadlines
- Strong technical skills, with the ability to learn and adapt to new systems and processes
- Experience with repair orders, customer service, and KPI management
- Familiarity with manufacturing and logistics processes
Career Growth Opportunities and Learning Benefits
At blithequark, we believe in investing in our employees' growth and development. As an Experienced Customer Service and Repair Coordinator, you will have opportunities to:
- Develop your skills and knowledge in customer service, repair coordination, and business management
- Work with a dynamic and growing organization, with opportunities for career advancement
- Collaborate with a talented team of professionals, with a focus on teamwork and collaboration
- Participate in training and development programs, to enhance your skills and knowledge
- Enjoy a competitive compensation package, with opportunities for bonuses and incentives
Work Environment and Company Culture
blithequark is a dynamic and growing organization, with a strong commitment to customer satisfaction and employee engagement. Our team is passionate about making a difference, and we strive to create a work environment that is inclusive, supportive, and empowering. As an Experienced Customer Service and Repair Coordinator, you will have the opportunity to work in a fast-paced environment, with multiple priorities and deadlines. You will be part of a talented team of professionals, with a focus on teamwork and collaboration.
Compensation, Perks, and Benefits
* Competitive hourly rate: $23.00 - $25.00 per hour
- 401(k) plan, with company match
- Dental insurance, with comprehensive coverage
- Flexible schedule, with opportunities for remote work
- Health insurance, with comprehensive coverage
- Paid time off, with opportunities for vacation and sick leave
- Vision insurance, with comprehensive coverage
- Opportunities for bonuses and incentives, based on performance
Schedule
* 8 hour shift, with opportunities for overtime
- Day shift, with opportunities for flexible scheduling
- Monday to Friday, with opportunities for weekend work
How to Apply
If you are a motivated and customer-focused professional, with a passion for delivering exceptional service and driving business results, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job