Experienced Customer Service Representative – Office Operations and Support

At blithequark, we're on a mission to deliver exceptional customer experiences and provide top-notch services to our valued clients. As a trusted provider of residential plumbing services, septic services, and portable sanitation, we're committed to excellence and innovation in everything we do. We're now seeking a highly skilled and dedicated Customer Service Representative to join our team and help drive our success.

About blithequark

blithequark has been a trusted name in the Tulsa and Grand Lake areas for over 15 years, offering reliable and efficient solutions to our customers. Our team is passionate about delivering exceptional service and building long-lasting relationships with our clients. We're proud of our reputation for excellence and are committed to continuing to innovate and improve our services.

Job Summary

We're looking for a highly motivated and organized Customer Service Representative to join our team. As a key member of our office operations team, you'll be responsible for providing exceptional customer service, managing daily administrative tasks, and supporting our associates in achieving our goals. If you're a hard-working professional with a passion for delivering exceptional service, we want to hear from you!

Responsibilities

As a Customer Service Representative at blithequark, you'll have the opportunity to make a real impact on our business and our customers. Your key responsibilities will include:

• Organizing office operations and assisting associates in optimizing procedures to achieve better results
• Sorting and distributing communications in a timely manner to ensure seamless communication with our customers and team members
• Creating and updating records, ensuring accuracy and validity of information to maintain the highest level of data integrity
• Scheduling and planning meetings and appointments to ensure efficient use of time and resources
• Monitoring the level of supplies and handling shortages to prevent disruptions to our operations
• Resolving office-related malfunctions and responding to requests or issues in a timely and professional manner
• Coordinating with other departments to ensure compliance with established policies and procedures
• Maintaining trusting relationships with suppliers, customers, and colleagues through exceptional communication and interpersonal skills
• Performing receptionist duties when needed, including answering phone calls, responding to emails, and greeting visitors

Preferred Skills

While we're open to training the right candidate, we're looking for someone with the following skills and experience:

• Proven experience as a back-office assistant, office assistant, or in another relevant administrative role
• Knowledge of "back-office" computer systems, including experience with software applications such as MS Office and QuickBooks
• Working knowledge of office equipment, including printers, scanners, and photocopiers
• Thorough understanding of office management procedures, including data entry, record-keeping, and supply management
• Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines
• Analytical abilities and aptitude in problem-solving, with the ability to think critically and creatively
• Excellent written and verbal communication skills, with the ability to communicate effectively with customers, team members, and suppliers
• Proficiency in MS Office, including Word, Excel, and Outlook
• Knowledge of QuickBooks and Excel, with experience in data entry and record-keeping

Why Join Our Team?

At blithequark, we're committed to providing a positive and supportive work environment that encourages growth and development. We offer a range of benefits and perks, including:

• Paid Time Off, including paid birthday and holiday pay
• Flexible family scheduling to support work-life balance
• Continuing education and opportunities for growth and development
• Company-provided uniforms, including an annual boot allowance
• Company-provided take-home vehicle
• Costco Membership
• Company phone
• Chiropractic care (4 annual visits)
• 401k, Dental Insurance, Life Insurance, Medical Insurance, Vision

What We Offer

As a valued member of our team, you'll have the opportunity to:

• Work in a dynamic and fast-paced environment with a team of dedicated professionals
• Develop your skills and knowledge through ongoing training and development opportunities
• Contribute to the success of our business and make a real impact on our customers and community
• Enjoy a range of benefits and perks, including paid time off, flexible scheduling, and company-provided uniforms and take-home vehicle
• Be part of a company that values excellence, innovation, and customer satisfaction

How to Apply

If you're a motivated and organized professional with a passion for delivering exceptional customer service, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and learn more about your qualifications and experience.

Equal Employment Opportunity

blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and supportive of all employees, regardless of their background, culture, or identity. Apply for this job