Experienced Healthcare Customer Care Coordinator - Project Based (100% Remote, Alabama) - Prescription Benefits Specialist for Exceptional Patient Experiences
Join the Team at blithequark: Elevate Your Career in Customer Care
At blithequark, we're redefining the customer experience landscape by connecting exceptional individuals with innovative solutions that drive outstanding results. Our vision is to empower and support our employees to reach new heights while growing our business to make a global impact. We're looking for talented professionals who embody our can-do culture, working together to make the ordinary, exceptional.
About Our Industry and Role
The healthcare industry is rapidly evolving, and at blithequark, we're at the forefront of delivering customer care services that make a difference in people's lives. As a Healthcare Customer Care Coordinator - Project Based, you will play a critical role in supporting US-based customers with their prescription benefits questions and concerns. This is a unique opportunity to join a dynamic team, work remotely, and make a positive impact on patients' experiences.
Job Summary
We're seeking a passionate and empathetic Customer Service - Healthcare Prescription Benefits Specialist to join our team on a project basis. As a Healthcare Customer Care Coordinator, you will address customers' prescription healthcare benefits questions, provide solutions, and ensure a seamless experience. You don't need a background in healthcare or insurance; we value a passion for learning, excellent communication skills, and a desire to make a difference.
Key Responsibilities:
- Customer Engagement: Answer inbound calls from US customers, addressing questions and concerns regarding their prescription healthcare benefits, claims, deductibles, coverage, and more.
- Benefits Explanation: Provide clear information about customers' insurance coverage, including what's included in their benefit plan, copays, and assistance with coverage determination.
- Prescription Support: Handle prescription refills, order status updates, and tracking, ensuring timely and accurate resolution.
- Customer Education: Educate customers on online self-service tools, troubleshoot issues, and empower them to manage their benefits effectively.
- Empathy and Resolution: Listen actively, empathize with customers, and resolve concerns to simplify their healthcare experience.
- Technical Navigation: Navigate multiple computer applications with speed and accuracy, adapting to new call types and flexing support as needed.
Requirements and Qualifications
Work at Home Requirements:
- Internet Connection: High-speed internet with at least 10 mbps download speed (no satellite, Wi-Fi, or cellular/wireless carrier hotspot or internet services).
- Dedicated Workspace: A dedicated, quiet, and secured workspace with no distractions.
- Equipment: A hard-wired internet connection via ethernet cable to modem/router that you own/are responsible for; a USB wired headset with noise-canceling microphone.
Additional Requirements:
- Age and Education: 18+ years old and high school diploma/GED.
- Experience: Entry-level position with a minimum of 6 months customer service experience.
- Personality and Attitude: Customer-focused personality, professional positive attitude, and courteous telephone etiquette.
- Schedule Availability: Full-time schedule availability to meet business needs, including evenings and weekends.
- Compliance: Willing to submit a drug test and background check.
What We Offer
Benefits and Perks:
- Competitive Compensation: $14-$15 per hour + overtime during peak needs.
- Immediate Pay Access: Access up to 50% of your pay immediately after your shift.
- Virtual Training: Paid, virtual training to set you up for success.
- Remote Work Environment: Work from the comfort of your own home.
- Professional Development: Opportunities for growth and development in your career.
Why Choose blithequark?
At blithequark, we're committed to creating a work environment that's inclusive, supportive, and empowering. Our culture values:
- Diversity and Inclusion: We're an equal opportunity employer, welcoming applicants from diverse backgrounds.
- Employee Growth: We invest in our employees' growth and development.
- Work-Life Balance: We offer flexible scheduling and remote work options to support work-life balance.
- Recognition and Rewards: We recognize and reward employees for their contributions and achievements.
How to Apply
If you're passionate about delivering exceptional customer experiences and want to join a dynamic team, apply now to become a Healthcare Customer Care Coordinator - Project Based at blithequark. Don't miss this opportunity to elevate your career and make a difference in the lives of others.