Experienced Customer Support Associate – Mobile Lottery App Support

Are you passionate about delivering exceptional customer experiences and providing top-notch support to users? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join blithequark, the pioneering mobile lottery app in the U.S., as a Customer Support Associate. At blithequark, we're revolutionizing the $300B global lottery market by offering a secure, convenient, and responsible way to play the lottery via mobile devices. Our mission is to make playing the lottery a fun and enjoyable experience for everyone, including grandma. As a Customer Support Associate, you'll play a vital role in helping us achieve this mission by providing outstanding support to our end users.

About blithequark

blithequark is a leading mobile lottery app that offers players a secure way to order official state lottery tickets, such as Powerball, Mega Millions, and more. Our platform is designed to provide a seamless and enjoyable experience for users, with a focus on convenience, fun, and responsibility. We're committed to making a positive impact on the lives of our users and the communities we serve.

Responsibilities

As a Customer Support Associate at blithequark, you'll be responsible for:

• Responding to all customer inquiries and support requests across multiple channels, including phone, voicemail, in-app and web messaging, email, and social media, to ensure user needs are met and issues are resolved.
• Managing ID verifications, ACH requests, chargebacks, and other day-to-day operational functions to maintain a high level of customer satisfaction.
• Communicating with end users to provide positive customer experiences and resolve complex issues in a timely and professional manner.
• Collaborating with internal functions and external third parties to resolve complex issues and ensure seamless customer support.
• Continually building and maintaining expert-level product knowledge to provide accurate and up-to-date information to customers.

Qualifications

To succeed as a Customer Support Associate at blithequark, you'll need:

• Prior B2C high-volume support experience, with a proven track record of delivering exceptional customer experiences.
• Proficiency with customer support platforms such as Helpshift or Zendesk.
• Excellent communication skills, both verbal and written, with the ability to communicate complex information in a clear and concise manner.
• Bilingual proficiency in English and Spanish, with the ability to communicate with customers in their preferred language.
• Experience communicating with customers via social media, app store reviews, and other online channels.
• Familiarity with payment processing systems and dispute resolution, including ACH, credit cards, chargebacks, and other related processes.
• Willingness and ability to work flexible and/or extended hours, including evenings and overnight shifts.

Skills and Competencies

To excel as a Customer Support Associate at blithequark, you'll need to possess:

• Excellent problem-solving and analytical skills, with the ability to resolve complex issues in a timely and professional manner.
• Strong communication and interpersonal skills, with the ability to build rapport with customers and internal stakeholders.
• Ability to work in a fast-paced environment with multiple priorities and deadlines.
• Strong attention to detail and organizational skills, with the ability to manage multiple tasks and projects simultaneously.
• Ability to learn and adapt quickly to new processes, systems, and technologies.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our employees grow and develop their careers. As a Customer Support Associate, you'll have access to:

• Ongoing training and development opportunities to enhance your skills and knowledge.
• Opportunities for career advancement and professional growth within the company.
• A collaborative and supportive work environment that encourages learning and innovation.
• A comprehensive benefits package, including health insurance, retirement savings, and paid time off.

Work Environment and Company Culture

blithequark is a remote-friendly company that offers a flexible and dynamic work environment. As a Customer Support Associate, you'll have the opportunity to work from home and enjoy a better work-life balance. Our company culture is built on a foundation of collaboration, innovation, and customer-centricity, with a focus on making a positive impact on the lives of our users and the communities we serve.

Compensation and Benefits

The starting rate for this role is $28 per hour, with opportunities for overtime and career advancement. We offer a comprehensive benefits package, including:

• Health insurance
• Retirement savings
• Paid time off
• Flexible work arrangements
• Ongoing training and development opportunities

How to Apply

If you're passionate about delivering exceptional customer experiences and providing top-notch support to users, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Opportunity Employer

blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, our services, programs, and activities. To request a reasonable accommodation, please contact [insert contact information]. Apply for this job