Experienced Customer Service Representative - Utility Billing and Customer Support

Join the Team at blithequark: Delivering Exceptional Customer Experiences

At blithequark, we're dedicated to providing top-notch services to our customers, and we're looking for a skilled Customer Service Representative to join our team. As a key member of our customer support staff, you'll be responsible for resolving customer complaints, collecting utility payments, and processing applications for utility services. If you're passionate about delivering exceptional customer experiences and have a knack for handling clerical tasks, we want to hear from you!

About blithequark and the Industry

blithequark operates in the utility services sector, providing essential services to our customers. We're committed to making a positive impact in our community and strive to deliver exceptional customer experiences. Our team is built on a foundation of integrity, respect, and a passion for delivering outstanding service.

Job Summary

As a Customer Service Representative at blithequark, you'll work under general supervision to execute a variety of clerical duties and resolve customer complaints. Your main duties will include collecting utility payments, processing applications for utility services, and responding to customer inquiries. If you're a motivated and customer-focused individual with excellent communication skills, you'll thrive in this role.

Key Responsibilities:

• Respond to customer inquiries and resolve complaints concerning utility bills
• Receive, open, and process mail
• Process customer utility payments through cash registers
• Balance cash register and cash boxes daily
• Process and prepare accounts for utility billing
• Take requests for letters of credit
• Maintain landlord and rental property files
• Maintain active utility files
• Interview the public on matters requiring the interpretation of office policies and procedures
• Process customer applications for utility services
• Perform related duties as required

Requirements and Qualifications

Essential Qualifications:

• High school education or equivalent required
• Experience in clerical work involving considerable contact with the public and handling money preferred

Knowledge and Abilities:

• Knowledge of business English and arithmetic
• Knowledge of modern office practices, procedures, and equipment
• Ability to communicate effectively orally and in writing
• Ability to keep records and make reports
• Ability to perform a variety of clerical tasks, such as typing, filing, balancing, etc.
• Ability to learn clerical tasks readily and to adhere to office routine
• Ability to make decisions in accordance with office policies and regulations
• Ability to understand and follow oral and/or written instructions
• Ability to establish and maintain an effective working relationship with the public and other employees in a calm manner

Work Environment and Benefits

As a full-time employee at blithequark, you'll enjoy a comprehensive benefits package, including:

• Medical, dental, and vision insurance
• Paid life insurance
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Voluntary benefits
• Pension and 401k retirement savings
• Paid holidays
• Paid sick time

Our office environment is designed to support your success, with:

• A dynamic and supportive team
• Opportunities for professional growth and development
• A commitment to work-life balance

Essential Function:

The duties performed in this role are primarily in a stationary position approximately 50% of the time in an office environment. The work requires moving about inside the office to access file cabinets, office machinery, etc., inputting data into computers and other office devices, and frequently communicating with citizens and utility customers in-person and by telephone.

Reasonable Accommodations:

blithequark is an equal opportunity employer committed to providing reasonable accommodations for qualified individuals with known disabilities. If you need a reasonable accommodation for any part of the application process, please don't hesitate to reach out to our Human Resources department.

How to Apply:

If you're passionate about delivering exceptional customer experiences and have the skills and qualifications we're looking for, we encourage you to apply for this exciting opportunity at blithequark. Please submit your application, and we'll be in touch with further information about the next steps in our process.

At blithequark, we're dedicated to building a diverse and inclusive team that reflects the communities we serve. We welcome applications from individuals of all backgrounds and perspectives.

Don't miss this opportunity to join our team and make a positive impact in our community. Apply today and take the first step towards a rewarding career at blithequark!