Experienced Property and Casualty Licensed Customer Service Representative – Remote Opportunity

Are you a customer service professional with a passion for insurance and a knack for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy working with a diverse range of customers? If so, we invite you to join the team at blithequark, a dynamic and growing insurance agency that's revolutionizing the industry with its innovative approach and commitment to excellence.

About blithequark

blithequark is a leading insurance agency that's been making waves in the industry for over a decade. With a team of dedicated professionals working across the country, we've established ourselves as a trusted partner for customers seeking personalized insurance solutions. Our agency is part of a larger family of related businesses, offering a wealth of opportunities for career growth and development. At blithequark, we believe that happy employees lead to happy customers. That's why we prioritize our team members' wellbeing, providing them with the tools, support, and resources they need to succeed. Our culture reflects our values of excellence, respect, innovation, and open communication, creating a collaborative and inclusive environment that fosters growth and development.

Job Summary

As a Customer Service Representative, you'll play a critical role in delivering exceptional customer experiences and ensuring that our customers' insurance needs are met. You'll work in a fast-paced inbound call center environment, using multiple programs and systems to resolve customer inquiries and issues efficiently. Your proactive approach will help identify opportunities to upsell, cross-sell, and re-shop policies, driving revenue growth and customer satisfaction.

Key Responsibilities

* Answer inbound calls from existing customers, using multiple programs and systems to resolve their needs quickly and efficiently

• Develop and maintain a broad knowledge of insurance requirements and carrier guidelines across dozens of states and many carriers
• Answer questions related to coverages, billing, and policy history
• Use a proactive approach to identify and assess customers' needs, offering our services to ensure each customer is placed best for their needs
• Resolve customer issues, process payments, answer questions, and process endorsements
• Maintain an in-depth understanding of the software, products, and processes used by the organization
• Maintain high call quality (QA) score, process adherence, and productivity metrics
• Perform other duties as assigned

Requirements

* Resident state P&C license required

• Strong attention to detail/accuracy when collecting and entering data
• Strong organizational and time management skills
• Excellent verbal and written communication skills
• Two plus years of customer service experience in the non-standard market in a multi-insurance carrier/rater environment preferred
• Experience working in a high-volume and fast-paced call center environment
• Ability to multi-task using multiple screens, navigating several carrier platforms and systems simultaneously
• Strong reliable internet connection
• Proactive in one's own development; welcomes coaching as an opportunity to improve
• High energy and enjoys working in a combined team/goal-oriented environment
• Experience with named non-owner policies, understanding SR-22, and FR-44 state filings is a plus
• Bilingual (English/Spanish), highly desired

What You Can Expect from blithequark

* We'll set you up for success with a paid training period either on-site or from home

• Starting salary range is $41,600.00-$43,680.00, DOE + monthly incentive, target of $500 per month + 401(k) + benefits
• An investment in our employees' professional development and growth
• On-going professional training following on-site training, for updates to operations and procedures via our online learning system called Litmos
• The ability to work remotely without the need for you to relocate
• A comprehensive and highly competitive benefits package, including:

+ Dental Insurance + Health Insurance + Vision Insurance + 401(k) + Paid Holidays + Paid Time Off + Ongoing Professional Training online via Litmos + And more

Equal Employment Opportunity

It is and will continue to be the policy of blithequark to practice a program of equal employment opportunity designed to assure that employment and advancement opportunities are made available to all employees and applicants on the basis of individual qualifications and without unlawful regard to race, religion, color, veteran status, national origin, disability, age, gender identity, sexual orientation, sex, or genetic information.

Ready to Join the Team?

If you're a motivated and customer-focused professional looking for a new challenge, we invite you to apply for this exciting opportunity. Join the team at blithequark and experience the difference that our innovative approach and commitment to excellence can make in your career. Apply for this job