Customer Accounts Advisor - Driving Customer Satisfaction and Revenue Growth at blithequark

Join blithequark as a Customer Accounts Advisor and Make a Real Difference in Customers' Lives

At blithequark, we're passionate about creating strong personal connections that last a lifetime. As a Customer Accounts Advisor, you'll be at the forefront of our customer-centric approach, driving payment collections and lease agreement renewals by building meaningful relationships with our customers. If you're a people person with excellent communication skills, a passion for delivering exceptional customer service, and a drive to succeed, we invite you to join our team.

About blithequark and the Industry

blithequark is a leading provider of lease-to-own solutions, offering customers a flexible and affordable way to access products they need and want. Our industry is built on the principles of customer satisfaction, trust, and loyalty. As a Customer Accounts Advisor at blithequark, you'll play a critical role in ensuring our customers are 100% satisfied with their lease agreements and products, driving long-term relationships and revenue growth.

The Role: Key Responsibilities

As a Customer Accounts Advisor at blithequark, you'll be responsible for:

• Maintaining accurate and up-to-date customer information in our store computer system and documenting all customer payment appointments.
• Building strong relationships with customers through in-home visits and phone calls to promote lease agreement renewals and timely payments.
• Effectively communicating the benefits of lease agreement renewals and persuading customers to renew their agreements.
• Collaborating with the Customer Account Manager to set and achieve daily, weekly, and monthly revenue and renewal goals.
• Assisting with merchandise returns, guest deliveries, and other tasks as directed by management.
• Cleaning and certifying merchandise in the Quality Assurance Center for personally returned items.
• Completing and maintaining weekly vehicle maintenance sheets and daily route sheets.
• Safely operating a company vehicle and loading, securing, and protecting products.
• Providing support to the Sales Team as needed.
• Performing other reasonable duties requested by management.

Requirements and Qualifications

To succeed as a Customer Accounts Advisor at blithequark, you'll need:

Essential Qualifications

• A valid state Driver's License (United States) or compliance with the Company's Driver Qualification Policy, including a satisfactory MVR (driving record).
• Ability to work a varied schedule, including evenings and potentially weekends.
• Physical ability to lift up to 50 lbs. without assistance and up to 300 lbs. with the aid of a dolly.
• Excellent interpersonal and communication skills, with the ability to connect with customers and colleagues alike.
• Proficient computer skills and ability to learn our store computer system.

Preferred Qualifications

• Two years of retail or customer service experience.
• High School diploma or equivalent.
• Previous experience in a sales or customer-facing environment.

Skills and Competencies

To excel as a Customer Accounts Advisor at blithequark, you'll need to possess:

• Strong multi-tasking and organizational skills, with the ability to prioritize tasks effectively.
• Negotiation and persuasion skills, with the ability to effectively communicate the benefits of lease agreement renewals.
• Empathy and active listening skills, with the ability to understand and address customer concerns.
• High energy and a positive attitude, with the ability to work in a fast-paced environment.
• Professional telephone etiquette and excellent communication skills.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to the growth and development of our team members. As a Customer Accounts Advisor, you'll have opportunities to:

• Develop your communication and negotiation skills through training and on-the-job experience.
• Advance to leadership roles or specialized positions within the company.
• Participate in ongoing training and development programs to enhance your skills and knowledge.

Work Environment and Company Culture

At blithequark, we pride ourselves on a culture that values customer satisfaction, teamwork, and community involvement. As a Customer Accounts Advisor, you'll be part of a dynamic team that is passionate about making a real difference in customers' lives. Our work environment is fast-paced and rewarding, with opportunities for growth and development.

Compensation and Benefits

We offer a competitive salary range of $17.50 to $18.50 per hour, with opportunities for incentive pay based on performance. Our benefits package includes:

• Opportunities for career advancement and professional growth.
• Ongoing training and development programs.
• A dynamic and supportive work environment.
• Recognition and rewards for outstanding performance.

Join Our Team: Apply Now!

If you're a motivated and customer-focused individual looking for a challenging and rewarding role, we invite you to apply for the Customer Accounts Advisor position at blithequark. With a passion for delivering exceptional customer service and a drive to succeed, you'll be an excellent fit for our team. Apply now and take the first step towards a fulfilling career with blithequark!