Urgently Hiring: Part-Time Customer Service Representative - Spotted Lanternfly Call Center Agent

Join the Penn State Team: Making a Positive Impact in the Fight Against the Spotted Lanternfly

Are you passionate about delivering exceptional customer service and making a difference in your community? Do you have a strong desire to work with a diverse group of people and be part of a team that is dedicated to protecting the environment? Look no further than the Penn State College of Agricultural Sciences, where we are urgently hiring Part-Time Customer Service Representatives to join our Spotted Lanternfly (SLF) call center team.

About Penn State and the Spotted Lanternfly Initiative

Penn State is a world-renowned institution that is committed to advancing diversity, equity, inclusion, and sustainability in all its forms. Our College of Agricultural Sciences is at the forefront of the fight against the Spotted Lanternfly, an invasive insect that is threatening the state's ecosystem and economy. As a Part-Time Customer Service Representative, you will play a critical role in helping us respond to the SLF crisis and provide essential information and resources to concerned citizens.

Key Responsibilities:

• Serve as the first-line point of contact for external stakeholders interested in reporting a Spotted Lanternfly sighting or seeking additional information and resources.
• Respond to and refer customer questions and needs, providing appropriate responses and services in a timely and professional manner.
• Investigate unusual situations or concerns and assist in problem resolution.
• Operate various equipment and computer systems, including Microsoft Word and Excel.
• Assist with required reporting systems to help concerned citizens adapt to the presence of the SLF and reduce its economic impact.
• Maintain the overall operation and professional image of the customer-focused call center.
• Correspond with a diverse customer base by phone, video conference, email, or regular mail.
• Ensure quality of all call center services and work closely with the college SLF call center manager to meet stakeholder needs.

Requirements and Qualifications:

Essential Qualifications:

• Excellent verbal and written communication skills in English, with Spanish being a plus.
• Strong interpersonal skills and the ability to build effective working relationships with colleagues and clientele.
• Ability to work as an active member of a team and be very organized.
• Proficiency with Microsoft Word and Excel.
• Customer service experience, either in a call center or other related field.

Preferred Qualifications:

• Experience in sales, client management, information technology, or basic entomology.
• Familiarity with the Spotted Lanternfly and its impact on the environment.
• Previous experience working with a diverse customer base.

What We Offer:

Competitive Compensation and Benefits:

As a Part-Time Customer Service Representative, you will receive a competitive salary and benefits package, including:

• Opportunities for professional growth and development.
• Flexible work arrangements, including remote work options.
• A dynamic and supportive work environment.
• Access to training and resources to help you succeed in your role.

Career Growth Opportunities and Learning Benefits:

At Penn State, we are committed to helping our employees grow and develop in their careers. As a Part-Time Customer Service Representative, you will have opportunities to:

• Develop your skills and knowledge in customer service and call center operations.
• Work with a talented team of professionals who are dedicated to making a positive impact.
• Contribute to the success of the Spotted Lanternfly initiative and help make a difference in the community.

Work Environment and Company Culture:

At Penn State, we value diversity, equity, and inclusion, and strive to create a work environment that is welcoming and inclusive to all employees. Our company culture is built on the following values:

• Integrity: We act with honesty and transparency in all our interactions.
• Respect: We treat each other with respect and dignity, and value the diversity of our community.
• Responsibility: We take ownership of our actions and are accountable for our decisions.
• Discovery: We are curious and open to new ideas and perspectives.
• Excellence: We strive for excellence in all we do and continuously seek to improve.
• Community: We are committed to making a positive impact in our community and the world.

How to Apply:

If you are passionate about customer service and making a difference in your community, we encourage you to apply for this exciting opportunity. Please click the "Apply" button to submit your application. We look forward to hearing from you!

Don't hesitate to apply! We value a great attitude and a willingness to learn above all. Submit your application today and join the Penn State team in making a positive impact in the fight against the Spotted Lanternfly.